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Syncing issues with app and computer

New Here ,
Jun 13, 2022 Jun 13, 2022

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Hello,

 

I'm looking for a solution as to why my projects I have created on my MacBook web version of creative express aren't syncing to my iPhone app version of creative express.  It used to sync immediately and now it will be days later and it'll randomly show up.  Suggestions?

 

Thank you,

Kayla 

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correct answers 1 Pinned Reply

Adobe Employee , Feb 24, 2023 Feb 24, 2023

Dear all( @zilliams, @avetrone, @fabio27088694r6m3, @Jenn274922027rj5 ),

 

Thank you for being patient.

Our engineers have informed us that a fix has been applied to the latest Adobe Express iOS v11.13.0, now available for download/ update in your app store.

Also, please ensure your devices run on the latest OS for iOS v16.3.1.

 

Once your adobe Express App and device are up to date, kindly ensure that your sync only over wifi is turned back to its original setting, test the app, and confirm if

...

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New Here ,
May 10, 2023 May 10, 2023

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Can you please solve this issue? I'm looking into Canva now.

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Adobe Employee ,
May 18, 2023 May 18, 2023

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Hi @Christopher29748876bok9,

 

Thank you for reaching out.

This was resolved in Feburay.

 

Do you mind sharing what issues you're having?

 

Thanks,

Lyn

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New Here ,
Jul 11, 2023 Jul 11, 2023

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Hi! I´m also not being able to synch my iphone with me macbook. They work as if I were logged with different accounts. Projects created in iphone can be seen only in iphone and those created in macbook can be only accessed in that device. I have followed all your sugestions without success. Thanks!

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New Here ,
Aug 17, 2023 Aug 17, 2023

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It still doesnt work! Thank you for nothing. Got to love Adobe 🙃

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New Here ,
Apr 27, 2023 Apr 27, 2023

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If you still facing the problem, on the desktop app settings change Default to not featured parameter from off to on

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Guest
Apr 30, 2023 Apr 30, 2023

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I'm having the same issue. Please fix this ASAP. What are we paying for? I might as well switch to Canva if this continues 

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Adobe Employee ,
May 18, 2023 May 18, 2023

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Hi @Deleted User,

 

Thank you for reaching out. Do you mind sharing the issues you're having?

 

Many thanks,

Lyn

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New Here ,
Jul 21, 2023 Jul 21, 2023

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I created something on the app but i cant see it on my desktop. I read through this entire thread tried everything and it still doesnt show up. I need help asap. 

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New Here ,
Sep 01, 2023 Sep 01, 2023

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As of 9/1/23, mobile and desktop projects can't be edited/accessed interchangeably.

This is what I got:

dodolipet_0-1693591164927.png

 

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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The Adobe Express on my iphone is version 11.22.0.  The IOS version is 16.6.1. These both seem to exceed what's required. 

My Dell laptop uses Windows 11 Pro. As I mentioned, these two systems seemed to communicate just fine until a few weeks ago. 

The sync setting is to "only wifi," yet it doesn't seem to be syncing. So I still have a problem. 

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