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Transferring files from School license to Personal license

New Here ,
Nov 19, 2023 Nov 19, 2023

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Hello,

 

I recently graduated from University and no longer have access to Adobe Express since my School license expired. I have around 50 files that I can no longer access. I would like to transfer these files to my personal Adobe account. I can still log in to my school account. I just can't access any files to share them with my personal account and will require customer support. Oddly enough, I can still access files on the beta. Just not the original AE.

 

Thanks!

Kalen

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Exporting and Sharing

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hi @Kalen281538104e5a,

 

Thank you for sharing this, and sorry for not getting back to you sooner.

 

Before transferring your files from your school account to your account, you have to move them from the beta version to the current version.

 

You can transfer your assets to the current version:
  • Go to the prior version
  • Click Move file on the project you want to migrate
  • Click Convert for Desktop
  • The conversion takes place
  • You will land in the editor for the new version of Express of the project you move

Once your projects are transferred to your school account, they can be migrated to your personal account. For more details, please follow the steps for Adobe Express projects here: https://adobe.ly/3uKfKzs.

 

If the issue persists, please send a screenshot of your account. It will help us understand the situation.

 

We hope this helps.


Thank you,

Winnie

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New Here ,
Feb 17, 2024 Feb 17, 2024

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Hi Winnie,

 

Thank you for your response.

 

I do not have access to the prior version.

 

Thank you,

Kalen

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Adobe Employee ,
Feb 20, 2024 Feb 20, 2024

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@Kalen281538104e5an Please contact your IT administrator from your school to regain access, as they may have deactivated your account if you are not enrolled anymore.

 

 

^Lyn

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