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Unable to download Adobe Express

New Here ,
Dec 07, 2023 Dec 07, 2023

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My Adobe subscription includes Adobe Express, but I can not download it even though it says my system supports it. Everything checks out, except it just won't download. Any suggestions?

 

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Adobe Employee , Feb 29, 2024 Feb 29, 2024

Hi @Charlotte34127100yjjv,

 

Thank you for your patience, and I'm sorry you're having difficulties.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and I haven't been able to replicate this issue.

 

If you're still having trouble, could you share more information on the device you're trying to download Adobe Express? e.g. Make, model, software version etc.

 

Please let me know how things are going, as I'm here to suppor

...

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Hi @Charlotte34127100yjjv,

 

Thank you for your patience, and I'm sorry you're having difficulties.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and I haven't been able to replicate this issue.

 

If you're still having trouble, could you share more information on the device you're trying to download Adobe Express? e.g. Make, model, software version etc.

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

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New Here ,
Feb 29, 2024 Feb 29, 2024

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Thank you. I believe my video card was dieing, as it did several weeks later. I got a new one and Adobe Express now works fine.

Thanks, again!

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