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Question

Unable to download PDF from Adobe Express Desktop Version.

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Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

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H

HSO Staff

Participant

Hello! Same thing is happening to me - PDF download stuck at 90% along with an error message. Do you suggest deleting all Adobe Express / Stock assets? Thank you!

The same thing is happening with me (stuck on PDF download at 90%). When I try downloading a png, it is either a corrupt file or blank. This is frustrating!

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S

SREEKANTH5CA8

Participant

Unable to download as pdf. Rendering until 90% and throwing error. I have very important time-sensitive document that I need to download as a pdf. Any help here is appreciated.

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Tarun Saini

Community Manager

Hi @SREEKANTH5CA8,

We're sorry for the delay. Could you please share the screenshot of the error message you're getting? How many pages are there in the project you're trying to download? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

Regards,

Tarun

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T

TheKurt

Participating Frequently

Same problem here. Tried different browser. No succes.

It worked a month ago. Now not anymore.

I need this functionality for my customers!

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HP2351

Participant

Hi @Xojtek, Thanks for reaching out and sharing the details.

Please let us know if this issue comes with all the video project exports or just this one. Also, can you try to export a video project with no Adobe stock assets in it? You can use all your assets to make a project to test this.

Let us know about your observations.

Best

Amitej

Hello! Same thing is happening to me - PDF download stuck at 90% along with an error message. Do you suggest deleting all Adobe Express / Stock assets? Thank you!

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B

Bruno34171602rpwl

Participant

The same problem here! i have to send to print and a cant download! Its Stop on 90% and never fisnish! Damn i will my client! Thats a BIG ERROR of adobre express. How Adobe don fix this?

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Lyn_D

Inspiring

Hi @Bruno34171602rpwl

Thank you for your patience.

I had the same issues earlier, and updating my browser resolved this for me.

Can you update your browser if one is available?

If you're still having trouble after this, please share the browser and device details you're accessing Adobe Express with. e.g. browser name, version, Device operating system name and version, etc.

We're here to help and looking forward to hearing from you.

^Lyn

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A

Abhi.G @ ADBE

Adobe Employee

Hi! I am also having this issue.

I have tried clearing cache, using different browsers (safari instead of chrome), rebooting.. none of these have helped. It reaches 90% then says it encountered an error. The document is 14 pages. I had no issues with this last week. Can someone please help me?

Thanks

@Lisa348020540lr6

As a workaround, does downloading in separate sets (say pages 1–7 first, then 8–14) work? You can select specific pages in the multi-page view as shown below:

If this works, you can then combine the individual sets using the Combine files quick action.

Abhi G

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M

marinifilms

Participant

Im having trouble downloading. It says an error has occured while downloading....

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Amitej S

Community Manager

I'm working on an iMac Studio, using the Safari browser. I also checked on an older iMac with Safari and Chrome, and the issue remains the same.

Hi @Xojtek, Thanks for reaching out and sharing the details.

Please let us know if this issue comes with all the video project exports or just this one. Also, can you try to export a video project with no Adobe stock assets in it? You can use all your assets to make a project to test this.

Let us know about your observations.

Best

Amitej

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X

Xojtek

Participant

I'm working on an iMac Studio, using the Safari browser. I also checked on an older iMac with Safari and Chrome, and the issue remains the same.

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X

Xojtek

Participant

Hello, I have a problem with Adobe Express. I've been working on a project for a few days, and I could always download the project and see how it works at any time. However, now that I've finished it, I can't download the file. Every time it stops at 20% and an error message pops up. Please, I need help. Unfortunately, I couldn't find a solution on the forum.

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D

default32639401wrmlkj

Participant

can't download

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H

Hannah32635671xn4d

Participant

The issue: When exporting a file as a video, it loads to 20% and then fails and gives an error message...

For reference, my video is just under 9 minutes long, but I've seen others having this issue with videos as short as 30 seconds. I have the full Creative Cloud suite so I am not using a free version.

So far I've tried:

1. Opened the file in both Safari and Chrome browsers on my iMac and two different MacBook Pros--one of them being brand new with the M2 chip (& currently 494 GB of free space). Reset all privacy settings, cleared history/cookies/cache, and do not have a VPN downloaded on any of the computers.

2. Downloaded the Adobe Express desktop app and tried to save from there... nope.

3. Used the Google Drive add-on to upload the video to the cloud... loaded to 96% then failed

4. Tried the LoadingBay add-on... download didn't even start

5. Reset my wifi despite already knowing connectivity isn't the issue because I have the fastest plan Verizon offers and live in a well-covered metro area, not the middle of nowhere. Figured it was worth a try... still nope.

6. Invited a separate account as a collaborator... duplicated it as a new file and it still loaded to 20% then failed.

I have seen the exact same complaint (only loads to 20%) multiple times on this forum but no solution. Seems like this is an Adobe bug issue, not a user or hardware error. I have spent 3 days working on a video project for a paying client and now cannot download the file no matter what I try. I do not have time to completely redo this project in Premiere or iMovie so please advise. Is there some kind of workaround I can do to get the file?

SOMEONE PLEASE HELP!!!

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Amitej S

Community Manager

Hey @Mubarak R.,

Could you try downloading the PDF after clearing the cache/cookies of the browser? You can also try working on a different browser or their incognito mode to check if that makes any difference.

If this doesn't resolve the issue, let us know about it and use this workaround instead.

Download the file as a JPG and then use the quick actions to convert it into a PDF.

Hope it helps!!

Best,

Amitej

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kapulet

Participant

This is not an acceptable workaround, as it makes the text look horrible.

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J

Jack Torcello

Participant

I suspect Adobe's servers overload from time to time. I have often been
able to d/load jpg, pdf, png but not mp4 on many occasions; only to go back
later to do so!

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