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Unable to download video or image from Android App

Community Beginner ,
Sep 18, 2024 Sep 18, 2024

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Hello, Yesterday was great but today when trying to download any videos or image from the Adobe Express App on my newish Samsung Android device it goes straight back to the editing screen. No message is displayed.

 

None of my projects can be downloaded to my device to use with Instagram etc.

 

I have re-installed the app and restarting the phone. The issue is with .mp4 or .jpg files. I just hit the download button and then it goes back to editing.

 

Have logged onto the website via my phone and can download OK but the app does not work OK. As mentioned yesterday I could download without any issue.

 

Any help or guidance would be GREATLY appreciated - thanks.

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Android , Exporting and Sharing , Video

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Community Beginner ,
Sep 19, 2024 Sep 19, 2024

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It seemed to fix itself now and I havn't done anything since I posted. Maybe it was an Adobe Express server issue that is now resolved.

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