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Anonymous
Jun 24, 2023 3:05 PM UTC
Answered

Unsupported Browswer [AE Beta]

Just updated Creative Cloud to latest version. When I click on Adobe Express(Beta) I get an unsupported browser error. I have tried Google Chrome and Edge. Both updated to latest versions but still getting the error.

    suraj31809549dvu4Correct answer
    Participating Frequently
    Aug 22, 2023 4:09 AM UTC

     I was facing same issue on chrome on win machine. I tried below and it started working
    1. Quit chrome browser 

    2. In windows machine open "Command Prompt" type cmd in startup menu

    3. Run below command and it will launch chrome:

    start chrome --use-angle=gl

    4. Once chrome launched open https://new.express.adobe.com/

    View reply

    31 replies

    Jho38079264oer4
    Participant
    Jun 17, 2024 12:53 AM UTC

    Voici un poème d'amour intitulé "L'Éclat de Deux Âmes":

     

    Dans l'abîme du temps, deux âmes se sont trouvées,

    Un regard échangé, et le monde s'est illuminé.

    Leurs cœurs en écho, battant à l'unisson,

    Ont tissé un amour aussi vaste que l'horizon.

     

    Leur amour, tel un phare dans la nuit,

    Guide leurs pas, éloigne l'ennui.

    Dans chaque sourire, chaque douce étreinte,

    Ils trouvent la force qui sans cesse les enjoint.

     

    Les étoiles elles-mêmes semblent s'aligner,

    Pour bénir ce lien, pur et sanctifié.

    Et dans le silence de leur intimité,

    Résonne l'éternité de leur fidélité.

     

    Ainsi va l'amour, puissant et délicat,

    Un voyage sans fin, un perpétuel éclat.

    Deux âmes soudées par un serment tacite,

    Un amour inébranlable, infiniment explicite.

     

    Lien Lien 

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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    Nov 14, 2023 10:59 PM UTC

    Hi all, 

     

    Firefox support for Adobe Express is now available.

    For more info, please visit: https://community.adobe.com/t5/adobe-express-discussions/firefox-support-for-adobe-express/m-p/14233...

     

    Thanks!

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    themusicmonk
    Participant
    Aug 23, 2023 6:18 PM UTC

    Same here, its been like this for a week or so now. Adobe pushes code to production without testing. I am sorry. There are many here having the same problem and there is no resolution from Adobe. Adobe is known to test a product after pushing it to production. I am tried with this tool 😞 

     

    background.js reports errors such as

    Promised response from onMessage listener went out of scope

     

     

    Warnings : there are 90 warnings or more.
    Source map error: Error: request failed with status 403 Resource URL:  /new.express.adobe.com/static/93926.6d1ee0284349a932a98b.js

    Translate
    Community Manager
    Madalin NaumCommunity Manager
    Community Manager
    Aug 23, 2023 3:57 PM UTC

    Hi Philo,

    Is there any chance that you could provide us a few details related to your device's hardware specs (such as graphics card, graphics driver version & CPU)?

    Thanks a lot in advance, this would help us investigate the issue further.

    Madalin

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    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    Aug 22, 2023 3:04 PM UTC

    Hello, there are a couple of test you can do :

    Check this:
    • webgl2 should be supported (could be browser specific or hardware level specific)
    • wasm should be supported
    • structuredclone api should be supported
    • minimum browser versions (safari, edge and chrome)
    You can follow below steps to see the actual issue why this page is getting displayed
    1. Open devtools:  Mac :  Cmd + Option + I       win:  Ctrl + Shift + I or right click and select inspect
    2. Go to console and filter with "Browser"
    3. Reload the website
    4. verify the console logs and share

      Tell us if it helps. The team is working hard to solve them asap!!
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    Antonis Kourkoumelakis
    Antonis Kourkoumelakis
    Participant
    Aug 22, 2023 11:37 AM UTC

    I had the same problem today.

    This is an issue with the option the browser to use hardware acceleration.

    So, the solution on Google Chrome (and on other browsers) is to disable that.

     

    On Google Chrome:

    Settings --> System --> Disable hardware accelaration.

     

    Give any feedback if your issuer will be solved after that.

    Have a great day everyone!

    Translate
      siddharth5C39
      Participant
      Aug 22, 2023 3:02 PM UTC

      hey Antonis..thanks...this works for me....thank you

       

      Translate
        Alexandre Becquet
        Community Expert
        Alexandre BecquetCommunity Expert
        Community Expert
        Aug 18, 2023 4:15 PM UTC

        Hi all, i have this to share with you, tell me if this can help. Feel free to dm if needed

         

        Which web browsers are supported for the new version of Adobe Express on desktop?

        You can access the new version of Adobe Express on desktop on the following browsers: Google Chrome (version 100 and onwards), Microsoft Edge (version 107 and onwards), and Safari (version 16 and above). Please note: JavaScript must be enabled.

         

        All other browsers will not be supported. There is a plan in place to unblock users on unsupported browsers. We plan to eventually support additional browsers. For now, users in our unsupported browser experience will be able see the following destination URLs that are linked in our unsupported browser experience to download the latest version: ·

        *Google Chrome: https://www.google.com/chrome/

        *Microsoft Edge: https://microsoft.com/edge

        *Safari: https://support.apple.com/downloads/safari

         

        And the FAQ : https://helpx.adobe.com/express/express-faq.html

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        suraj31809549dvu4Correct answer
        Participating Frequently
        Aug 22, 2023 4:09 AM UTC

         I was facing same issue on chrome on win machine. I tried below and it started working
        1. Quit chrome browser 

        2. In windows machine open "Command Prompt" type cmd in startup menu

        3. Run below command and it will launch chrome:

        start chrome --use-angle=gl

        4. Once chrome launched open https://new.express.adobe.com/

        Translate
          rod_3965
          Participant
          Mar 29, 2025 10:17 AM UTC

          Thank you very much.  I had the problem with Creative Cloud not opening and getting unsupported browser message on Chrome.   This worked for me thank you. 

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          VR Photography
          Participating Frequently
          Aug 17, 2023 8:19 PM UTC

          Does anyone have an update on this? Find adobe rather unhelpful, another subscription which is now unusable

          Translate
            Alexandre Becquet
            Community Expert
            Alexandre BecquetCommunity Expert
            Community Expert
            Aug 17, 2023 8:31 PM UTC

            Hello @VR Photography i'll sse if i can find something to find i right answer. Let me check and to you asap but feel free to dm.

             

            Thanks a lot

             

            Translate
            Adobe Employee
            Risa Shen
            Adobe Employee
            Aug 18, 2023 3:50 PM UTC

            Hello.  I have the same issue if you can assist?  Happens with all browsers and they are all current.  Thank you.


            Hi, there are a couple of other of areas you can check to confirm minimum requirements:

            - hardware acceleration is enabled. Here's one resource that explains how to check that: https://help.scoot.app/how-do-i-enable-my-browsers-hardware-acceleration
            - Navigate to https://webglreport.com/?v=2 and confirm that it shows as green (✓ This browser supports WebGL 2)

            Translate
            Isadora31434941nnz6
            Participant
            Aug 1, 2023 5:54 PM UTC

            Same problem here! Did you guys have any solution?

            Translate
            akram30029834jg2p
            Participant
            Aug 1, 2023 7:43 PM UTC

            problrm is in your graphic card ....disable your vga driver from device mangaer  and it will work

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            Isadora31434941nnz6
            Participant
            Aug 1, 2023 8:53 PM UTC

            i don't have any vga driver.. i guess my graphic card doesn't support the beta version then 😕😕

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            Karen307282054vwu
            Participant
            Jun 26, 2023 4:38 PM UTC

            I am also having this issue. All apps and browsers are up to date. I tried both Chrome and Edge. I deleted my cookies and cache. Any help?

            Translate
            Community Manager
            Madalin NaumCommunity Manager
            Community Manager
            Aug 23, 2023 3:58 PM UTC

            Hi Karen,

            Is there any chance that you could provide us a few details related to your device's hardware specs (such as graphics card, graphics driver version & CPU)?

            Thanks a lot in advance, this would help us investigate the issue further.

            Madalin

            Translate
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