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Unsupported Browswer [AE Beta]

New Here ,
Jun 24, 2023 Jun 24, 2023

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Just updated Creative Cloud to latest version. When I click on Adobe Express(Beta) I get an unsupported browser error. I have tried Google Chrome and Edge. Both updated to latest versions but still getting the error.

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New Here ,
Jun 24, 2023 Jun 24, 2023

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same here.  tried all the browsers.  upgraded chrome and still not working !! Adobe started acting weird recently.

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hi mounirb,

Is there any chance that you could provide us a few details related to your device's hardware specs (such as graphics card, graphics driver version & CPU)?

Thanks a lot in advance, this would help us investigate the issue further.

Madalin

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New Here ,
Aug 26, 2023 Aug 26, 2023

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I also facing the same issue. Please help

 

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New Here ,
Jun 26, 2023 Jun 26, 2023

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I have the same issue here.

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hi Carolina,

Is there any chance that you could provide us a few details related to your device's hardware specs (such as graphics card, graphics driver version & CPU)?

Thanks a lot in advance, this would help us investigate the issue further.

Madalin

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New Here ,
Jun 26, 2023 Jun 26, 2023

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I am also having this issue. All apps and browsers are up to date. I tried both Chrome and Edge. I deleted my cookies and cache. Any help?

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hi Karen,

Is there any chance that you could provide us a few details related to your device's hardware specs (such as graphics card, graphics driver version & CPU)?

Thanks a lot in advance, this would help us investigate the issue further.

Madalin

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Community Beginner ,
Aug 01, 2023 Aug 01, 2023

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Same problem here! Did you guys have any solution?

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New Here ,
Aug 01, 2023 Aug 01, 2023

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problrm is in your graphic card ....disable your vga driver from device mangaer  and it will work

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Community Beginner ,
Aug 01, 2023 Aug 01, 2023

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i don't have any vga driver.. i guess my graphic card doesn't support the beta version then 😕

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Community Beginner ,
Aug 17, 2023 Aug 17, 2023

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Does anyone have an update on this? Find adobe rather unhelpful, another subscription which is now unusable

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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Hello @VR Photography i'll sse if i can find something to find i right answer. Let me check and to you asap but feel free to dm.

 

Thanks a lot

 

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Community Beginner ,
Aug 17, 2023 Aug 17, 2023

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Unfortunately not getting my hopes up, been on support 2 days running and still no resolution, adobe are too quick to take the money for the subscriptions but not fix bugs or help users out, as others have mentioned we are looking to switch to Canva in the mean time

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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I understand but let see if i can help 😉

 

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New Here ,
Aug 18, 2023 Aug 18, 2023

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Hello.  I have the same issue if you can assist?  Happens with all browsers and they are all current.  Thank you.

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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Hi, there are a couple of other of areas you can check to confirm minimum requirements:

- hardware acceleration is enabled. Here's one resource that explains how to check that: https://help.scoot.app/how-do-i-enable-my-browsers-hardware-acceleration
- Navigate to https://webglreport.com/?v=2 and confirm that it shows as green (✓ This browser supports WebGL 2)

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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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This isn't the erroe that is reported, and it worked fine before. Not ever
pc has this ability

I do have it and it is turned on, still not working

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Community Expert ,
Aug 18, 2023 Aug 18, 2023

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Hi all, i have this to share with you, tell me if this can help. Feel free to dm if needed

 

Which web browsers are supported for the new version of Adobe Express on desktop?

You can access the new version of Adobe Express on desktop on the following browsers: Google Chrome (version 100 and onwards), Microsoft Edge (version 107 and onwards), and Safari (version 16 and above). Please note: JavaScript must be enabled.

 

All other browsers will not be supported. There is a plan in place to unblock users on unsupported browsers. We plan to eventually support additional browsers. For now, users in our unsupported browser experience will be able see the following destination URLs that are linked in our unsupported browser experience to download the latest version: ·

*Google Chrome: https://www.google.com/chrome/

*Microsoft Edge: https://microsoft.com/edge

*Safari: https://support.apple.com/downloads/safari

 

And the FAQ : https://helpx.adobe.com/express/express-faq.html

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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 I was facing same issue on chrome on win machine. I tried below and it started working
1. Quit chrome browser 

2. In windows machine open "Command Prompt" type cmd in startup menu

3. Run below command and it will launch chrome:

start chrome --use-angle=gl

4. Once chrome launched open https://new.express.adobe.com/

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New Here ,
Aug 22, 2023 Aug 22, 2023

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I had the same problem today.

This is an issue with the option the browser to use hardware acceleration.

So, the solution on Google Chrome (and on other browsers) is to disable that.

 

On Google Chrome:

Settings --> System --> Disable hardware accelaration.

 

Give any feedback if your issuer will be solved after that.

Have a great day everyone!

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New Here ,
Aug 22, 2023 Aug 22, 2023

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hey Antonis..thanks...this works for me....thank you

 

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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@Antonis Kourkoumelakis Thanks it worked for me as well, i was getting same issue on win chrome

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Community Beginner ,
Aug 25, 2023 Aug 25, 2023

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Thanks a lot! It worked here!

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Thank you very much dear. You are genius. Thanks a lot once again

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