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Uploaded PSD and PNG graphics are low quality, poor resolution

New Here ,
Oct 17, 2023 Oct 17, 2023

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I am new to Adobe Express.  I am having an issue with poor quality, low resolution to graphics I upload to Express.

 

I am creating an Instagram Post file (1080 x 1080).  I uploaded some logo graphics from my device that I created in Photoshop. The PNG file for the graphic is 206 KB, 2550 x 776 px (300ppi).  The PNG normally is very crisp in all other Adobe apps I use it in.  However, in Express, the quality is very poor and low resolution.

 

I tried mulitple other PSDs and PNG, same result.

 

I then tried to upload the PSD as a linked asset in my Library from Creative Cloud.  Same low quality when I add it to the Express file. 

 

Is this normal, or am I doing something wrong?  I cannot use Express for my social media content if this is how high resolution graphics are compressed.

TOPICS
Image Editor , Performance , Social Media

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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I'm having this issue to!

 

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New Here ,
Nov 03, 2023 Nov 03, 2023

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I have this exact problem. Is this a bug/regression? 

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New Here ,
Nov 03, 2023 Nov 03, 2023

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I am also experiencing issues with low-resolution images created in Adobe Express when posted on social media. Additionally, even when I download the file in Express, the image quality remains low.

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Community Beginner ,
Nov 30, 2023 Nov 30, 2023

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Has anyone found a solution here? I am having the same issues. My images look horrible when imported into Express. It is a standard 1080x1080, 72 ppi PSD file. I have uploaded all the proper fonts into my brand assets but the text doesn't seem to come in the same either.

The attached shows what should be a normal white outlined box. After importing, it has some sort of darker outline to it that just doesn't work.

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Adobe Employee ,
Dec 15, 2023 Dec 15, 2023

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Hi All,

 

Thank you for reaching out and for your patience.

I haven't been able to replicate this issue.

Can you confirm if you're still having trouble?

Our engineering team has fixed some bugs since this was reported.

 

I'm here to help and looking forward to hearing from you.


^Lyn

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Community Beginner ,
Dec 18, 2023 Dec 18, 2023

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Hi Lyn,

I just imported the PSD again and the same issues are still there.

 

In the PSD, I have a regular rectangle with a stroke and some text inside. Once imported into Express, the rectangle doesn't look very clean and almost looks like it has a drop shadow. The font seems to shift as well.

 

I also have a vector logo in the PSD, and once imported, it gets very pixelated. I'm hoping the attached image will help you see what I'm seeing.

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New Here ,
Dec 22, 2023 Dec 22, 2023

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Confirming that this issue is still happening. Attaching two images, one a crisp PNG export from Adobe Illustrator and the other a PNG export of the same file from Adobe Express with corrupted edges. Please fix, this will be unacceptable for my client.

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Community Beginner ,
Mar 28, 2024 Mar 28, 2024

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I am just checking in again to see if any progress has been made on this issue? I created a PSD file that had a single box as a layer. After importing and zooming in, the top and bottom of the box has a gradient fade out instead of a solid line. See attachment.

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