Vanishing File!

[FitIQ_Asia]

Is Adobe Express Haunted?

Worked on a file for 11.11 less than 10 days ago. Today I try and find the poster I designed and poof! the file has vanished into thin air. I have checked every folder and even the "old files" from previous versions and it is not there. I cannot even find it in the deleted files folder.

Has anyone else experienced this "phenomenon" and what did you do?

[chaimaa.7]

Hi @FitIQ_Asia. We are sorry to hear about your missing file. Here are some steps to help locate or recover your work:

• Search Recent Files: Check the Recent section in Adobe Express. Files sometimes get overlooked if sorted by older dates.

• Verify Account: Ensure you're logged into the same Adobe account you used to create the file. Switching accounts can cause files to appear missing.

• Check Archived Projects: If you accidentally archived the file, it may be in the Archived section.

• Sync with Creative Cloud: Open the Adobe Creative Cloud desktop app and check the Files section. Projects might sync there if enabled.

Let us know how it goes. Thanks^CA