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Vanishing File!

New Here ,
Nov 19, 2024 Nov 19, 2024

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Is Adobe Express Haunted?

Worked on a file for 11.11 less than 10 days ago. Today I try and find the poster I designed and poof! the file has vanished into thin air. I have checked every folder and even the "old files" from previous versions and it is not there. I cannot even find it in the deleted files folder.

Has anyone else experienced this "phenomenon" and what did you do?

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Desktop Web , Performance

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Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

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Hi @FitIQ_Asia. We are sorry to hear about your missing file. Here are some steps to help locate or recover your work:

 

  • Search Recent Files: Check the Recent section in Adobe Express. Files sometimes get overlooked if sorted by older dates.

  • Verify Account: Ensure you're logged into the same Adobe account you used to create the file. Switching accounts can cause files to appear missing.

  • Check Archived Projects: If you accidentally archived the file, it may be in the Archived section.

  • Sync with Creative Cloud: Open the Adobe Creative Cloud desktop app and check the Files section. Projects might sync there if enabled.

Let us know how it goes. Thanks^CA

 

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