Video will not download.

[lisa_1220]

I have created a video from photos and clips from other videos set to an audio track. The timeline is 5:11; it will not download. It errors and says Download Failed

An error occurred while downloading your file. Please try again. 

I have rebooted my laptop, signed out of Adobe and signed back in. I tried several times to download, and it fails. I can't even upload to Google Drive or Dropbox Box. That fails, too. 

[Tarun Saini]

Hi 

@lisa_1220

,

Welcome to the community! We're sorry to hear about this. Did you use any text on the video? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

If that doesn't help, can you please share the project URL with us via private message with edit access to investigate further?

Regards,

Tarun

[lisa_1220]

Hi, I tried all of these options and the video will still not download.
I’m desperate to get this downloaded, it’s a video for my daughter, her dad
passed away 4 years ago and the anniversary of his passing is Saturday.
Where do I send you the URL?

[Tarun Saini]

Hi 

@lisa_1220

,

As per my response to you via private message, were you able to download the file?

Regards,

Tarun

[adaptable_Echo0137]

Hello ! I have the same problem with my video, is there any solution up to now ? Thanks a lot.

[Amitej S · Accepted solution]

Hey @adaptable_Echo0137, Thanks for posting here! I'd like to inform you that such issues generally arises when there's any asset ot font used in the project whose license is revoked or the owner decided to no longer share it for usage. 

You can try changing the font you've used in the project and look for blank layers to remove. Blank layers would show up for assets (stock images, videos, audios, design assets like shapes, drawings, elements, etc) if they are no longer available for use.

Our team is working on making finding such assets easy and streamlining the process. Until we achieve this, we'd appreciate your patience and support.

Thanks!

Amitej

[jose manuel29619987mnai]

i already pay for my account and still cant download any video

[taimoor_1400]

Try clearing your media cache, exporting in a different format, or turning off hardware acceleration. Also, make sure your app is up to date and you have enough storage.

If it keeps failing, you can try using a third-party tool like vidmateapps.net — it’s handy for quick video edits and downloads. Hope that helps!