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Web Page - Adobe Express - Error Message

New Here ,
Jan 09, 2024 Jan 09, 2024

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I created a Web Page project in Adobe Express and everything seems to work except when I try to view it on a mobile phone, I would get a "Can't Open This Page" error. I tried Google Chrome and Safari browser on the mobile device and it gives me the same error. I already opened a new incognito window, restarted the browser, and cleared the cache: same error. I also restarted the device and still gives the same issue. I don't have issues viewing this on a desktop or laptop browser.

 

Anybody have a clue on how to fix?

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Adobe Employee ,
Jan 09, 2024 Jan 09, 2024

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Hi @defaultp77sizkp7ww2 

 

Could you share a link to the published web page? Feel free to send me a direct message if you prefer.

 

Abhi G

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New Here ,
Jan 10, 2024 Jan 10, 2024

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Unfortunately, I can not share the link since it contains confidential information.

Is there a reason the link won't appear via mobile browser? The link works fine via desktop browser. 

For context: The webpage only contains photos and texts - no video. 

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Hi defaultp77sizkp7ww2,

 

Thank you for your patience.

 

I just came across your thread and would like to know if you still require help, as our engineering team fixed some bugs.

 

If you still require help, please confirm if you've already published your page.

I understand your reluctance to share the link on the forum due to confidentiality concerns. Would you be comfortable sharing the link via Direct Message?

 

Rest assured, we strictly adhere to GDPR guidelines.

 

Please let me know if this is now resolved for you, as I'm here to help and looking forward to hearing from you.

 

^Lyn

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