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Why do my projects display black when saved or downloaded in Adobe Express?

Community Beginner ,
Jan 21, 2023 Jan 21, 2023

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Why do my projects display black when saved or downloaded in Adobe Express?

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hi @Lydell28045759qr6z, Which platform are you using, Adobe Express, & what format are you downloading the project in? Is it a mobile app (Android/iOS), or is it on a browser on a desktop?

If you're working on a desktop device, you can try working in incognito or private browser mode to see if it makes a difference. Also, if you can, share a screenshot, or a screen recording of the workflow you're using that causes the wrong exports of those files; it would help us better understand and investigate the issue.

 

Best,

Amitej

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New Here ,
Apr 05, 2023 Apr 05, 2023

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I have the same issue. It happens occasionally. It usually occurs after I try to download the picture. Then both the download and the screen appear black. There is no way to recover those projects except to redo them. I tried duplicating and it duplicates the black screen.

Joyce26773845ekv4_0-1680716824088.png

If there is a reason this is happening, it would be nice to know we could do. It is very frsutrating to work on items and then have rendered useless.

Thank you!

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New Here ,
Apr 05, 2023 Apr 05, 2023

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It just did it again. Up above is my Earth Day Banner. Here is the screenshot that shows it is now displaying as a black screen:

Joyce26773845ekv4_0-1680717345389.png

I am also attaching the file that downloaded which is also just black.

I am using Google Chrome for Adobe Express.

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Community Beginner ,
Apr 06, 2023 Apr 06, 2023

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Thanks for responding. I hope someone can explain it.

Lydell

Lydell Capritta
lcapritta@gmail.com
614-296-2357

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Community Beginner ,
Apr 06, 2023 Apr 06, 2023

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Im on my laptop (not Mac) and chrome.

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