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Why do my projects display black when saved or downloaded in Adobe Express?

New Here ,
Jan 21, 2023 Jan 21, 2023

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Why do my projects display black when saved or downloaded in Adobe Express?

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hi @Lydell28045759qr6z, Which platform are you using, Adobe Express, & what format are you downloading the project in? Is it a mobile app (Android/iOS), or is it on a browser on a desktop?

If you're working on a desktop device, you can try working in incognito or private browser mode to see if it makes a difference. Also, if you can, share a screenshot, or a screen recording of the workflow you're using that causes the wrong exports of those files; it would help us better understand and investigate the issue.

 

Best,

Amitej

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