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Hi @Hilda32345266e6ii,

Were you able to go through the steps I listed above?

Thanks,

    droopy

 I've been getting these for the past few days. It changes the image, but the message is the same. I'm going to cancel my account. Too much of a hassle. I never had thatt when I used the free version.

Hello @Hilda32345266e6ii,

Thank you for your message. I am sorry you are having this problem. 

If you are getting this every time, there are several possible reasons. Here are some things to try:
1. If you are running windows, reset the windows firewall to the default configuration.
2. If you are running MacOS, look to see if there are any lines in the file /etc/hosts that are "adobe.com". If so, delete them. Be very careful editing this file as changing other lines can cause problems.
3. If you are running a Mac with Sequoia, try upgrading to the latest OS update to 15.0.1 or later.
4. Try using an alternative browser. If that works, it is likely a browser extension that is interfering.
5. If you are using a VPN, try using without a VPN.
6. Try an alternative network connexion. For example, if you are connected to a home network, try connecting to your phone as a wifi hotspot. This can help determine if it is a network issue.

If none of these work, please tell us the OS and browser you are using and the version numbers, and include a screen shot of the error.


Thanks,
    droopy