bug attribution crédits génératifs ?

Hi @Fabrice24158938yecd,

It does not appear that this is a system-wide problem. We cannot fix individual account problems here. I am sorry I need to refer you to Adobe Customer Care. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

    droopy

Bonjour @Fabrice24158938yecd,

If you look at my graphic above, on your account page, it should list "next payment on" with a date. If you were billed on June 6, that date would now be July 6. You should then see your credits refeshed in your profile:

Merci,

    droopy

Bonjour. La date de la facture est-elle au 6 mai ou au 5 juin ? Quelle est la formule concernée ?

Bonjour @Fabrice24158938yecd,

Can you please try another browser as a test and see if it also appears your credits have not been replentished?

Merci,

    droopy

Bonjour @Fabrice24158938yecd,

Thank you for your message. I am sorry you are having this problem. 

Generative credits are refreshed on the anniversary of when you subscribed. You can see that date by looking at your account page and seeing when your next payment will be charged:

Please let us know if you have further questions.

Bien à vous,
    droopy