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Participant
January 11, 2025

Can't download AI generated images

  • January 11, 2025
  • 1 reply
  • 663 views

I tried using the download all button, it didnt work, and now I can't download any of the firefly images I generate after the first on from a fresh computer restart and the AI generation page has trouble loading and doesnt load at all sometimes.

 

I have tried clearing my browser cache and temp files and it helped load the AI generation page but didnt fix the downloading issue.

 

When I click the download button a tiny popup grey bar that says "downloading" shows up then disapears and my choose a location/name prompt doesnt show up and the file is never downloaded, not even to an automatic default directory.

1 reply

droopydog500
Community Manager
Community Manager
January 11, 2025

Hello @joryh94630145,

Thank you for your message. I am sorry you are having this problem. 

Please tell us what OS and browser you are using and the versions. Can you please do a screen recording of this?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)