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Can't Load Error

Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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on Firefly beta, text effects always give me the following error: 

Can't load

An error occurred while loading your result. Please wait a few seconds and try again.

waiting and trying again do not help.

Bug Unresolved

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correct answers 1 Correct answer

Adobe Employee , Mar 29, 2023 Mar 29, 2023

Please do a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work, please share:

  1. Prompt used
  2. URL
  3. OS and browser versions

We also have limited support for older Mac OS and browser versions at the moment which may be the issue.

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correct answers 1 Pinned Reply

Adobe Employee , Mar 31, 2023 Mar 31, 2023

Yes, older versions of Mac OS and Safari browsers are known to be buggy. Please use Chrome for now.

Status Acknowledged

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Adobe Employee ,
Mar 29, 2023 Mar 29, 2023

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Please do a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work, please share:

  1. Prompt used
  2. URL
  3. OS and browser versions

We also have limited support for older Mac OS and browser versions at the moment which may be the issue.

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Community Beginner ,
Mar 29, 2023 Mar 29, 2023

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thanks @Tracy.H . still doesn't work

any prompt

https://firefly.adobe.com/generate/font-styles?prompt=cheese+popcorn&fitType=medium&seed=2352&text=F...

safari Version 15.6.1 (15613.3.9.1.16, 15613) on Catalina 10.15.7

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New Here ,
Mar 30, 2023 Mar 30, 2023

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When I press the button "Generate", 3 images are correctly generated, but for the 4th one I got this error: 

Denysoft_0-1680228812268.png

 

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Hi, I am having problems with text effect. Text to image working fine, just text effects. I have tried a few times but keep getting "Can't load An error occurred while loading your result. Please wait a few seconds and try again". Too many using it maybe?

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New Here ,
Mar 31, 2023 Mar 31, 2023

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I continually get this error when I try to generate an image:

Screenshot 2023-03-31 alle 15.43.40.png


Can't load.

This image produced an error. Please try again.

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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We have limited support for older OS and browser versions at the moment. That may be the issue.

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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Please perform a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work, try accessing the site with an incognito browser. Also what OS and browser versions are you using?

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Hi Tracy.

I tried the Cmd+Shift+R - no joy. Using Safari on OS Catalina - I have a late 2012 old lady iMac! Shall I try Chrome?

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Hi Tracy, Chrome is working OK. In Discord it has just been mentioned that Safari has been reported as a bug.

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New Here ,
Mar 31, 2023 Mar 31, 2023

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Now it works for me. I didn't make any changes and no actions. I have a Mac M1 2021 with OS Chrome. 

Thanks for the support.

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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Yes, older versions of Mac OS and Safari browsers are known to be buggy. Please use Chrome for now.

Status Acknowledged

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New Here ,
Apr 05, 2023 Apr 05, 2023

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LATEST

errorfirefly.png

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