cannot create video text to video with reference image Adobe firefly

[Amybeth M. ACI G7 Expert]

[Kartika Rawat]

Sorry about that. In addition to the above questions, could you share the reference image with us to test? 

Let us know. Happy to investigate.

Thanks,

KR

[Amybeth M. ACI G7 Expert]

repeatedly , no one video at at time, I was origianlly trying to do my grandmother but It also said the image violated guidelines

[Amybeth M. ACI G7 Expert]

[droopydog500]

Something with that image is triggering it. The image fails for me with any prompt.

When I take a screen shot of that image and use the screen shot rather than the original image, it works.  That might be a temporary work around until the problem with the original image is diagnosed.  Also, recommended that the aspect ratio of reference images be 16:9 rather than 1:1.

     droopy

[Amybeth M. ACI G7 Expert]

ok thank you