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Clarification Needed on Terms of Service Violation for Logo Silhouette Mockup

New Here ,
Jun 22, 2024 Jun 22, 2024

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I received a notification indicating that my uploaded image violates the platform's terms of service. This image is a silhouette of my logo, which I created and own. My intention was to use this image to generate a mockup for an embroidery project. I believe there may be a misunderstanding, as the image is simply a simplified, black-and-white outline of my original design. I would appreciate further clarification on the specific terms that were violated and guidance on how to proceed.

Bug Unresolved
TOPICS
Design , Imaging

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3 Comments
Community Expert ,
Jun 22, 2024 Jun 22, 2024

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Hello @pomo__arts ,

Thank you for your message. I am sorry you are having this problem. 

Can you please include a screen shot of the error message?

Thanks,
    droopy

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New Here ,
Jun 22, 2024 Jun 22, 2024

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Screenshot 2024-06-22 at 10.47.48 AM.png

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Adobe Employee ,
Jun 25, 2024 Jun 25, 2024

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Hi there! 

Sorry to see that. Would you mind sharing the references image that you're using? We'll try to test it.

 

Let us know. Happy to investigate.

 

Thanks,

KR

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