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Participant
June 22, 2024

Clarification Needed on Terms of Service Violation for Logo Silhouette Mockup

  • June 22, 2024
  • 3 replies
  • 332 views

I received a notification indicating that my uploaded image violates the platform's terms of service. This image is a silhouette of my logo, which I created and own. My intention was to use this image to generate a mockup for an embroidery project. I believe there may be a misunderstanding, as the image is simply a simplified, black-and-white outline of my original design. I would appreciate further clarification on the specific terms that were violated and guidance on how to proceed.

3 replies

Kartika Rawat
Community Manager
Community Manager
June 25, 2024

Hi there! 

Sorry to see that. Would you mind sharing the references image that you're using? We'll try to test it.

 

Let us know. Happy to investigate.

 

Thanks,

KR

Participant
June 22, 2024

droopydog500
Community Manager
Community Manager
June 22, 2024

Hello @pomo__arts ,

Thank you for your message. I am sorry you are having this problem. 

Can you please include a screen shot of the error message?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)