Complaint Regarding Change in Adobe Firefly Generative Fill Feature

Report · Apr 23, 2024

I am writing to express my deep dissatisfaction and disappointment regarding the recent changes made to the background production feature of Adobe Firefly. I subscribed to the membership plan a month ago to experience the said functionality, at a price of HKD 38 per month.

To my dismay, I have discovered that the product has undergone adjustments, and Adobe Firefly no longer offers the Generative Fill feature. Instead, I have been informed that I need to purchase the Photoshop product separately to access this functionality. Furthermore, I have been told that I would have to pay an additional fee of $29 USD per month for the Photoshop membership.

I find this situation highly deceptive and unfair to consumers like myself. When I subscribed to Adobe Firefly, I did so with the understanding that I would have access to the Generative Fill feature as part of the package. It is unacceptable that, after only a month, I am now being asked to pay extra for a feature that was initially promised to be included in my membership.

I kindly request that you rectify this matter by reinstating the background production feature for Adobe Firefly without any additional charges. I look forward to a swift resolution and a favorable response from your end.

Thank you for your attention to this matter.

Report · Apr 24, 2024

@zack36949698g26r: I am sorry you experienced the problems with generative fill in Firefly. There was a problem introduced in an update at the end of March. The problem caused distortion in backgrounds of some generative fill operations in web-based Adobe Firefly Generative Fill. The good news is that this problem appears to have been fixed in the release this week.

On referring you to use Photoshop, you might be referring to messages I posted, because I was telling people who experienced the problem that Photoshop did not have the problem. I do not work for Adobe, was not encouraging people to buy Photoshop and Adobe did not tell me to say that. I was just pointing out that if someone experiencing the problem already had access to Photoshop, they could use that tool to get around the problem. I apologise if I caused you any distress.