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Fernando_Vieira9947
Participant
August 20, 2024

créditos

  • August 20, 2024
  • 3 replies
  • 355 views

Não consigo usar meus créditos, eles estão disponíveis mas recebo aviso que preciso comprar  

    3 replies

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    August 21, 2024

    @Kevin Stohlmeyer - My thinking is that speaking to an Adobe person, a check can be done on the user's account to see what credits are available and if it is locked for any reason.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    August 21, 2024

    @DeanUtian they will redirect them back here. @Fernando_Vieira9947 log out and back in to your Adobe account then verify your available Credits by clicking your avatar image (top right) on the Firefly site. Note that it shows your available/total credits.

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    August 20, 2024

    I'd suggest talking to an Adobe person directly through the text chat:
    https://www.adobe.com/about-adobe/contact.html 

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