• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
6

Credits are not recognized

Community Beginner ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

Hello,

 

my generative credits were topped up today. It shows that I have 100 tokens. When I try to generate an image, Firefly tells me I have no credits available. I use Firefly via Firefox on Windows 10.

 

Why are the credits not recognized? How can this be fixed?

Bug Unresolved
TOPICS
Desktop

Views

203

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
4 Comments
Community Expert ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

Do you have more than one Adobe logon ID? Perhaps the credits are under a different ID...

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

Hey there! I don't think so. Firefly was the reason to create an Adobe account. And I don't have other accounts or subscriptions there. Just the one for Firefly.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 09, 2024 Mar 09, 2024

Copy link to clipboard

Copied

Oh hey, it works now! I don't know why because I did not do anything, but it's fine now. Maybe I have to wait one more day for Firefly to fully recognize that my credits have been refilled? So they got refilled yesterday on March 9th, so even my account showed me my 100 credits, but I couldn't use them right away. But now I can.

Votes

Translate

Translate

Report

Report
Community Expert ,
Mar 10, 2024 Mar 10, 2024

Copy link to clipboard

Copied

LATEST

It would be better if the system recognized new credits immediately !

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report