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72 replies

Community Manager
October 20, 2025

Hi @artcc011_3967

We are currently experiencing a disruption affecting Adobe services, including Share for Review and Publish Online, due to an ongoing Amazon Web Services (AWS) outage.  This AWS outage has been reported widely across multiple channels and is impacting several dependent services globally. Our teams are actively working to mitigate the impact and restore normal functionality as soon as possible.We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work diligently to resolve this matter. You’re not alone in this, and we’ll get through it together.If you’re seeing specific errors or disruptions, feel free to drop them in the thread, it helps us track the impact better.
^Sam
Participant
October 20, 2025

i lived in indonesia and use paid adobe firefly for 3 years but why right now i can't access because Adobe Firefly isn't available in your region.

Participant
October 20, 2025

The AI ​​services stopped working. When I click on my profile, it says it's unable to load information about generative loans. When I try to contact support, it says the service is unavailable. My subscription region is Ukraine, but I'm currently temporarily living in Bulgaria.

Participant
October 20, 2025

@claudiapiper Today I woke up to the same problem.
I used to be able to access Adobe Firefly [as it is in my plan].
Could it be relate to the whole internet outage?

Participating Frequently
October 20, 2025

Depuis ce matin, Firefly présente un dysfonctionnement lors du chargement / rendu des images avec ce message.
Je vous remercie par avance pour le temps consacré au traitement de ma présente demande.

Georges. 

Participant
October 20, 2025

Kan generatieve tegoeden niet laden / Unable to load credits 

 

Please Adobe fix this.

Ehab Salah
Participant
October 20, 2025

This image appears to me and I cannot use it even though I am subscribed to the full package and it is one of the applications available to me in my monthly package. Please solve the problem as I use it constantly in all my artistic work and depend on it completely.

Participant
October 20, 2025

I can't run Adobe Firefly from Bangladesh anymore. But I did yesterday and when I bought the subscription from Bangladesh there was no mention of this.

Participant
October 20, 2025

This is the issue: I was working on Firefly, I refreshed the page and it happened I got this screen. I tried multiple times, rebooted the machine, tried again, but always same screen. Oh, also the chat service is unavailable both by pc and phone. Phone numbers don't answer, so I don't know what to do.

Participant
October 20, 2025

I was using firefly and creative cloud normally until yesterday, but when I opened it today for work it keeps saying it is not available in your region yet, the same thing when I try to use generative fill on photoshop, and when I open my creative cloud desktop app it only shows apps (and not all of them, it doesn't show beta apps and some other apps) and marketplace and not the full marketplace. I tried to contact support but it keeps showing errors when I try to send the message. It doesn't even show my credits and it gives an error too

 

Please help me, my work depends on them

 

 

Inspiring
October 20, 2025

Going through timilar posts, it would seem that everyone is experiencing the same issue, including myself, hoping for a resolution soon though!