Don't have access to firefly (AWS OUTAGE)

[artcc011_3967]

[Joanna24901122o1b0]

Same in Poland, must be worldwide outage. Come on Adobe - work waits!!

[gallienposing]

It looks like you've got out of Earth contacts !!! That's sound great ! 

[SamarthS]

Hi @artcc011_3967, 

We are currently experiencing a disruption affecting Adobe services, including Share for Review and Publish Online, due to an ongoing Amazon Web Services (AWS) outage.  This AWS outage has been reported widely across multiple channels and is impacting several dependent services globally. Our teams are actively working to mitigate the impact and restore normal functionality as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work diligently to resolve this matter. You’re not alone in this, and we’ll get through it together.
If you’re seeing specific errors or disruptions, feel free to drop them in the thread, it helps us track the impact better.

[Migs31305701whkv]

same here in the philippines. It think there's a bug going

[ivos75836336]

Belgium as well.  😞

[krzysztofs88016208]

Everything was working before. I didn't change my location or payment method, but from today I get an error that I can't use Firefly in my region.

[w5EF9]

All my generative fills on all aplications and firefly are saying the service is unavailiable in my region when i go to check credits it says Can't check remaining credits what the hell is going on. UK customer service number just beeps and cuts me off online service chat says service error!!!! cant even contact customer support very busy and need my softwear to work this is not good!!!!!

[Oh.N8]

Same in Ireland

[SRPF]

Same problem - Based in Portugal. Not even the support is working.

[Ludovic380028514tm7]

la generation ne fonctionne pas non plus sur photoshop

[einzelbild]

I have the same problem since this morning. I used firefly yesterday and now it says "not avaible in your region". I tried two devices and the account of a colleague. It's not working.

[linsy_raens]

I have an issue accessing the boards as it's says
"Can't access. Sorry, Adobe Firefly isn't available in your region."

I am in United Kingdom and always was able to access it. I have no VPN turned on.

Why is this happening?

[abhinav_dubey4965]

my firefly is showing can't access adobe firefly is not available but yesterday i was using it... i am in Varanasi india

[Ludovic380028514tm7]

Bonjour, quelle compensation prévoyez-vous aux utilisateurs qui sont bloqués dans leur travail ?

[Elodie44194203]

Depuis aujourd'hui j'ai le message d'erreur suivant sur adobe firefly  : Accès impossible

Désolés, Adobe Firefly n’est pas disponible dans votre zone géographique.
impossible de lancer un chat également et le numero d'aide adobe ne fonctionne pas…
une idée ?

[Usama28292897sxps]

I am from Pakistan about 1 and half hour ago my firefly service goes down facing this error "Sorry, Adobe Firefly isn't available in your region." 

Can anyone help me to solve this thanks.

[graceful_ninja0122]

Hi there!
Same problem with my account in PL. 
I also can't pick already used fonts in In Design, shows that they are unavaiable. 
Maybe some error ? 

[3bdussalam_art]

I have a problem with the Adobe Photoshop Firefly program. It says “Firefly isn’t available in your region,” but it used to work before. I don’t understand why it’s not working this time.

[Fiorenzo64]

Italy here, same issue.

[graphobia]

i live in germany and have a subscription of animate cc. I use adobe firefly frequently. Today i received the following message, when i visited the adobe firefly web app: Unfortunately, Adobe Firefly is not available in your region.

[Julien_Lefebvre_nrd]

Bonjour Idem pour moi,  j'ai egalement testé dans deux autres navigateurs meme probleme, impossible de joindre adobe par tchat et par telephone.... @ADOBE Help

 

[pranav_kk23]

Same thing for me too!! It's frustrating!!

[The Studio Laos]

As of today I noticed that I no longer have access to Adobe Firefly (even though I have had access to it since the day it came out). 

When I wanted to get in touch with support to talk about it, I noticed that the chat box no longer works (probably also a region issue). I then called every single number of the support line, none of them responded. I then spent 30 minutes looking for an email address that I could contact but I did not find any.

All of this was very surprising because in the past my Adobe experience was great and chats with support agents have been very helpful. 

I would not be happy to lose access to Firely, but if that's the new Adobe way, then so be it, but I would at the very least be able to talk to chat support...

Any thoughts? (I am in Laos by the way)

[sincere_rocket78523]

Hi, I want to ask, why can't I access Adobe Firefly and it says "Unable to access
Sorry, Adobe Firefly is not available in your region." I've had a subscription to Adobe Firefly for a long time and I've always used Adobe Firefly to support my work, but for a day now I can't open Firefly. Why is it suddenly not available in my region (Indonesia), even though I've been using Adobe Firefly for 2 years without any problems.

[VFX_DS]

mee to,,, germany with pro abo, not aviable the Firefly? Why