error in generating images

[piotr_krauze]

firefly takes my credits but generates nothing. The generation process freezes, doesn't create any images, and the credits disappear. This has been going on for a long time. For longer time i can't upload reference images either. What happened?

[droopydog500]

Hello @piotr_krauze,

Thank you for your message. I am sorry you are having this problem. 

Can you please show us a screen shot of what you see? Do you get an error when uploading the reference image or does it silently not upload?

This sounds like it could be browser extension or firewall interference. Please try another browser as a test and see if it works. If that also fails, if you are using windows, try resetting the firewall to the default configuration.

Thanks,
    droopy

[DeanUtian]

Just to add what @droopydog500 has said - let us know what browser you're using, plus screenshots.

The advice to try different browsers is a good idea to determine if that is the issue.

[Paciorro]

facing simmilar issue - image generation is frozen, images are not being generated since 20minutes - can't use the firefly tool. attaching screenshot (google chrome macstudio m2max). Maybe you could add panic-stop button to unfreeze/stop the generation process to the tool? that would help a lot I guess....

[Kartika Rawat]

Hi there!

Sorry to see that. Have you tried generating on another browser? 

Let us know if that brings any change. 

Thanks, 

KR