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Upscaling images in Adobe Firefly

Forum|Forum|1 year ago
October 24, 2024
4 replies
30550 views

When you generate images with Adobe Firefly and get the four options, you get a button on them that says Upscale. Why does that button not work? I've had it work only 2 times out of 100 that I pressed on it.

Imaging

Correct answer droopydog500

Hello @Elena Tamova Art,

Thank you for your message. I am sorry you are having this problem.

Upscale only works if fast mode is turned on. If it is turned off, the upscale button should not be visible. If you are seeing the upscale button and you have fast mode turned off, please include a screen shot that shows the fast mode switch and the upscale button.

If fast mode is on and you press then button and it is not working, what happens? Do you get an error? Does it produce an image that is not upscaled? Or something else? A screen recording would be helpful for us to diagnose the problem.

Thanks,
droopy

droopydog500

Community Manager

Hi @Elena Tamova Art,

Can you please tell us what operating system (and version) and browser you are using? Please try this on another browser as a test. That can help determine if a browser extension is interfering.

Thanks,

droopy

Adobe Community Expert (not an Adobe employee)

E

Elena Tamova ArtAuthor

Participant

Hi,

Thank you so much for your fast response.

The fast mode is back on (apparently I forgot to refresh it).

I've attached a screenshot for you - you can see the Upscale button is available but when I press it, literally nothing happens.

I hope you can advise me.

droopydog500

Correct answer

Community Manager

Hello @Elena Tamova Art,

Thank you for your message. I am sorry you are having this problem.

Upscale only works if fast mode is turned on. If it is turned off, the upscale button should not be visible. If you are seeing the upscale button and you have fast mode turned off, please include a screen shot that shows the fast mode switch and the upscale button.

If fast mode is on and you press then button and it is not working, what happens? Do you get an error? Does it produce an image that is not upscaled? Or something else? A screen recording would be helpful for us to diagnose the problem.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

E

Elena Tamova ArtAuthor

Participant

I want to add that my Fast Mode is off and I have sufficient credits.

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