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ArthurSan
Participant
March 27, 2024

Error message for every prompt I've tryed

  • March 27, 2024
  • 4 replies
  • 277 views

I'm trying to generate an image but all the results are giving a error message. I've tryed different prompts, in different languages, but it's not working at all. Is the platform under maintenance?

 

 

    4 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 28, 2024

    When I have seen this before, it seemed to be related to your authentication expiring in that instance. A shift reload in my experience has refreshed your authetication or asked you to log in again:

     

    Adobe Community Expert (not an Adobe employee)
      Ten A
      Community Expert
      Ten ACommunity Expert
      Community Expert
      March 28, 2024

      Glad to hear the problem is resolved.
      If it worked fine via the CC desktop app, then there may have been a problem with authentication information, etc.
      Next time you encounter such a problem, try deleting browser cookies and local storage first.

        A
        ArthurSanAuthor
        Participant
        March 28, 2024

        I've tryed other browser. I was using google chrome (my default browser) and changed to Firefox. It didn´t work, but then I entered the Firefly by the Creative Cloud Desktop and it worked! I still don´t know what happened, but now everything is fine again! Thank you a lot! 😉

          Ten A
          Community Expert
          Ten ACommunity Expert
          Community Expert
          March 28, 2024

          I tried to your prompt and works fine.
          Can you try another browser?

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