Firefly access

[canareica]

Firefly the service is not working. I have a paid subscription that I have been using for many years now. How can I fix it?

on a pic
"Your access has been denied
The Adobe Firefly solution is not available in your region."

[droopydog500]

Hello @canareica,

Thank you for your message. I am sorry you are having this problem. 

Adobe does not sell direct in all countries. In some countries you have to buy from a reseller. This is itemised in this document:

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf

If you are in a country that Adobe sells direct in and you are not using a VPN, I think you will need to contact Adobe customer service to see what the problem is. Try the link to auto-open the Chat:

• https://helpx.adobe.com/contact.html?rghtup=autoOpen  
• Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs here of people claiming to work for Adobe. They are likely to be scammers.

Thanks,
    droopy