Firefly ai error message

Hello @STUDIO FUSE36678119f5yo,

Thank you for your message. I am sorry you are having this problem. 

If you are getting this every time, there are several possible reasons. Here are some things to try:

1. Ensure you are running a supported operating system and browser. That list is located here: Technical requirements
2. Try using an alternative browser. If that works, it is likely a browser extension that is interfering. You can try to use private browsing or incognito mode, but some browser extensions work in those modes as well, so it is not a completely effective test.
3. If you are using a VPN, try using without a VPN.
4. Try an alternative network connexion. For example, if you are connected to a home network, try connecting to your phone as a wifi hotspot. This can help determine if it is a network issue.
5. If you are running windows, reset the windows firewall to the default configuration.
6. If you are running MacOS, look to see if there are any lines in the file /etc/hosts that are "adobe.com". If so, delete them. Be very careful editing this file as changing other lines can cause problems.
7. If you are running a Mac with Sequoia, try upgrading to the latest OS update to 15.0.1 or later.

If none of these work, please tell us the OS and browser you are using and the version numbers, and include a screen shot of the error.

Thanks,
    droopy

hey @STUDIO FUSE36678119f5yo 

You might just want to turn your computer off and on. 
Could you share your prompt as well? Just to see if it works on my end.

Cheers,
O. Nate