Firefly.com not working

[Marc_Dreyfus1813]

Hello,

I have since several days a bug on Firefly: it displays a large black square instead of the actual website.

I tried:

- shift + F5

- Using Firefox instead of Edge

- Deleting the cookies manually

- Disconnect/reconnect

I see this error in dev tools : https://p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true&clioPreferredLocale=f... net::ERR_NETWORK_ACCESS_DENIED

(or rather hundreds of similar errors)

I am in France, in case it has any impact. And by the way, I cannot even cancel my subscription, as the management of subscriptions fails too.

Thanks in advance for your help.

[droopydog500]

Are you using Windows or Mac?  If windows, can you check your firewall and reset it to the defaults. If Mac, try a force reload by pressing <SHIFT> along with the reload button.  Please let us know if that works or not.

    droopy

[Marc_Dreyfus1813]

Indeed, it was linked to the firewall, restoring its default parameters solved the issue. Thank you for your help.