Firefly is consuming extra credits

Question

I just found out I can use Veo 3.1 and Sora, so I experimented. I only used it a few times and all my credits are gone. Not to mention the video I made with sora was a still image and not animated. I would like a refund of those lost and stolen credits. I only used 2800 credits based on my generation history, actually less becasue the first video was only 200 credits.Screenshot 2025-12-12 010916.png

SamarthS · Accepted Answer

Hi @zancoisrice,Thanks so much for reaching out and for taking the time to try out Veo 3.1 and Sora in Firefly. It’s completely understandable to feel upset when your credits disappear so quicklyI apologize, but we do not currently offer the option to refund credits. If you’d like to learn more about how partner (non-Adobe) models like Veo and Sora work inside Adobe products, including how credits are used, you can also check this help page.

zancoisrice · Answer

I understand that Adobe does not normally offer refunds. However, this is an issue of incorrect credit deduction, not discretionary usage. I am requesting that the improperly consumed credits be restored or that an itemized breakdown be provided showing how each credit was deducted.

As a paying Professional subscriber, I expect accurate and verifiable accounting of credit usage.

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