firefly not loading when i click on generate images it opens a black image

[PiyushGaur38432763id5q]

when i click on the generate button under text to image it opens up a blank screen and nothing happens, earlier when i purchased the cloud apps it ws working but after 2 days it's not opening , not sure what the issue is , tried clearing cache and data also tried in incognito mode and other browser still same thing happening.. please help me out 

attaching the screenshot pz help me to resolve this issue

[droopydog500]

Hello @PiyushGaur38432763id5q,

Thank you for your message. I am sorry you are having this problem. 

If this is a windows computer, try resetting the windows firewall back to the defaults.

Thanks,
    droopy