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Firefly: Saving to the library is no longer possible as of today, November 7th, 2023

Explorer ,
Nov 07, 2023 Nov 07, 2023

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Saving to the library is no longer possible as of today, November 7th, 2023:

 

I have a Firefly paid Abo, 1.6 GB space from 100 GB.

When I generate a text-to-image image with Firefly, the I can download it, I can save it as favorite, but when I click to save it to library, then nothing happens and the image doesn't appear in library.

This happens with Android 13, Samsung Galaxy Tab S8+ as well as Samsung Galaxy S23 Ultra phone, both devices tried with 2 browsers Firefox and Google Chrome.

I logged out and logged in into my Adobe account, restarted the devices - nothing helped.

Yesterday and all the days before I could save generated images into my libraries, as of today no longer.

 

What can I do please?

Bug Unresolved
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5 Comments
Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

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@BeeCeeCreations Are you using the latest version of each browser? Are you seeing any error message? 

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Explorer ,
Nov 08, 2023 Nov 08, 2023

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Of course, I always use the latest version of each browser, of course my device has the latest Android and firmware updates.

No, there are no error messages.  If you click on "save to library", normally the small green field appeared indicating that the image will be saved in the library.  However since yesterday, this field does not appear.  It only appears by saving the image as a favorite.

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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@BeeCeeCreations Is it still an issue as of today? If so, can you try a different browser or device? I haven't seen any other reports yet, so I want to help rule out any issues.

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Explorer ,
Nov 10, 2023 Nov 10, 2023

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AS of today, Nov 10, it is working again. I haven't changed anything. Don't know what it was, but now generated images are saved again in library, a bit slow until the green popup appears that it has successfully been saved, but okay ... it works. Thanks

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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@BeeCeeCreations If this happens again, try downloading or saving to favorites. Let me know in this post as well. I'm tracking this on my end. Thank you for being so responsive and answering all my questions. 🙂  

Ps. Be sure to "@"

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