Generate Button Disabled in Adobe Firefly

Hello,

Experiencing the same issue:

Generate Image, Generate Video buttons are disabled. Before this i was trying to generate videos using Runway model. It failed twice without showing any error and also had deducted the credits. Now when i check my creds it is showing as below:
 

Tried clearing cache and in Chrome as well as in Edge browser.
Please help...

Hello @Hemant_Sutar,

Thank you for your message. 

What Firefly function are you using?  Can you please include a screen shot of the full browser window?

Thanks,
    droopy

Hi,

The “Generate” button in Adobe Firefly is usually disabled when required inputs (prompt, settings, language/voice, etc.) are incomplete or invalid. Check that you have a simple, non-empty prompt and that all mandatory fields for the specific Firefly tool (Text to Image, Video, Audio, etc.) are selected. Make sure your Adobe account is active, you have Firefly access and generative credits, then sign out and back in if your plan or region recently changed. If it remains disabled, test in another browser or incognito mode, clear cache/cookies, disable extensions/VPN, and try from a different network or device. If none of this works, contact Adobe Support with screenshots or a short recording so they can check your entitlement, credits, and any feature-specific outages.

Best regards,