I can't access generative file, Use a brush to remove objects, or paint in new ones from text descri

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your access has been denied. You do not meet the age requirements for this specific service

[CMass]

Are you getting any errors? 

[Preran]

To add to what Carissa said, can you check the age with which you have registered using. your Adobe ID? If you are more than 13 years old and are facing this error, get in touch with Adobe Support https://helpx.adobe.com/support.html You can use the chat window at the right bottom corner of the screen.