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5

i cannot able to download my photos from adobe firefly

Community Beginner ,
Jun 09, 2023 Jun 09, 2023

hii, am not able to download my photos from your new tool adobe firefly.

it edit my photos through generative fill option but i cannot able to download it.

Bug Unresolved
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7 Comments
New Here ,
Jun 09, 2023 Jun 09, 2023

hey for me isthe same problem..

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Adobe Employee ,
Jun 09, 2023 Jun 09, 2023

Thank you for flagging this. If you expand your browser to be larger, you will see the remainder of the dialog box and a blue "Continue" button. You can also try reducing the zoom on your browser. I will flag this for our team to improve. Thank you

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New Here ,
Jan 15, 2024 Jan 15, 2024

I have the similar problem. After I click on the blue "Continue" button it still doesn't download to my gallery.

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New Here ,
Jun 11, 2024 Jun 11, 2024

i've done all these but it still doesn't work. frustrating!

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

Hello @Lillie37969248sumr,

Thank you for your message. I am sorry you are having this problem. 

Can you tell us what is preventing yuou from downloading? Is it a pop-up window?  Please let us know what operating system and browser you are using.

Thanks,
    droopy

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New Here ,
Jul 04, 2024 Jul 04, 2024

tried zooming in and out. Nothing works. When i hit download, it shows a loading animation and stops. 

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Community Expert ,
Jul 04, 2024 Jul 04, 2024
LATEST

@Gokz38420859dx5w, can you please make a screen recording?

 

Thanks,

    droopy

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