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Issues when trying to generate images.

Community Beginner ,
Dec 07, 2023 Dec 07, 2023

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I hope this message finds you well. I am writing to bring to your attention a recurring issue I am facing with image generation on your platform. Unfortunately, every time I attempt to generate an image, I receive an error message stating that the image is not found or fails to generate.

This problem has persisted despite multiple attempts and various troubleshooting steps on my end. As a user who relies heavily on your service for image generation, this has become a significant inconvenience, hindering my workflow and causing delays in my projects.

I kindly request your prompt attention to this matter. If there are any known issues on your end or if you could guide me through additional steps to resolve this problem, it would be greatly appreciated.

Please find attached screenshots illustrating the error messages I am encountering for your reference.

I understand that technical issues can arise, and I appreciate your efforts in resolving this matter as quickly as possible. If further information is needed from my end, please don't hesitate to ask.

Thank you for your prompt attention to this matter. I look forward to a swift resolution.

Bug Unresolved
TOPICS
Imaging

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1 Comment
Adobe Employee ,
Dec 07, 2023 Dec 07, 2023

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@Pranay341168063zdv It looks like your screenshot didn't come through. Can you try again? Please also share the following information. 

  • What device and browser are you using?
  • What module does this error occur in?
  • What troubleshooting steps have you already tried?
  • If you're running into a prompt issue, can you please share the prompts you're using?

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