Just purchased firefly and it will not generate videos

[MarianneJordan84]

Literally just purchased a monthly plan for firefly and have tested the software multiple times with various images on the image to video option and it keeps saying something went wrong every time.

I have closed out of the window and opened again multiple times also to no avail.

[Kartika Rawat]

Hi MarianneJordan84!

Sorry to hear that. Could you share images and prompts you're using to generate?

Let us know. Happy to investigate

Thanks,
KR