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Lost all my favourites

Community Beginner ,
Feb 12, 2024 Feb 12, 2024

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I've lost all my favourite images using Version 1

Bug Unresolved
TOPICS
Desktop

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correct answers 1 Correct answer

Community Expert , Mar 09, 2024 Mar 09, 2024

Are you using the same browser on the same computer where you favourited the image?  When you favourite an image, it is stored in the browser cache of the browser you are using. So, they are not visible on other computers or devices, or even on another browser on the same computer.

 

If you are using the same browser on the same computer, have you recently cleared the browser cache/cookies?  Clearing those results in the favourites being lost.

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Community Expert ,
Feb 12, 2024 Feb 12, 2024

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Are you saying none of your favourites are there or only those created before a specific date?

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Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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All my favourites disappeared

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Community Expert ,
Mar 09, 2024 Mar 09, 2024

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Are you using the same browser on the same computer where you favourited the image?  When you favourite an image, it is stored in the browser cache of the browser you are using. So, they are not visible on other computers or devices, or even on another browser on the same computer.

 

If you are using the same browser on the same computer, have you recently cleared the browser cache/cookies?  Clearing those results in the favourites being lost.

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Community Beginner ,
Apr 06, 2024 Apr 06, 2024

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My favourites are not saving once I shut down the computer, same computer, same browser, and haven't cleared the cache/cookies . 

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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Are you sure they are being saved at all?  If you click on the heart symbol and then immediately go to your favourites page, is it there?

 

Also, what operating system (windows, MacOs) and version and which browser (and version) are you using?

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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Saving to Favorites is too risky imho.

 

Either download or save to a CC Library.

 

Sorry that you lost your work.

mj

iMSD

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