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Lisa34564221sjha
Participant
January 3, 2024

My Favourites in Firefly have disappeared

  • January 3, 2024
  • 5 replies
  • 602 views

Hi 

The Firefly favourites I saved on the previous week have disappeared. I have a creative cloud account. Access through Google with with HP laptop and  Windows / Microsoft.  

Please help 

Thanks 

    5 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    February 29, 2024

    It seems the safest approach is to extract and save URLs for every image and save externally.  I know people keeping extensive spreadsheets.  That gets to be tedious so I am hoping for a central solution soon.  I generate on multiple devices (desktop, laptop, mobile) and have favourites scattered.

     

    Your old generation comment might be related to this problem I reported: Firefly Model 1 saved favourite images cannot be returned to.

    Adobe Community Expert (not an Adobe employee)
      B
      Community Expert
      bluebradCommunity Expert
      Community Expert
      February 29, 2024

      I'm having the same problem; a week ago, all my bookmarks no longer linked to my old generations. Also missing are my saved favorites. It's not a big deal but could become a problem in the future when working on a project. This was the same browser just after rebooting the computer it all was gone. As a safety net i saved all my text prompts to a text document. maybe what could be addes is when you download the images you can also download a JSON or XML file that will include all the prompt and image settings. this way we can save and import them.

      Illustrator is open almost 24/7 and just about the same for Bridge and Photoshop
        kharkow
        kharkow
        Participating Frequently
        January 4, 2024

        Fine, so, there was an update of chrome... So this is issue. 

          kharkow
          kharkow
          Participating Frequently
          January 4, 2024

          Same here. It just wanted to sign in again and there is nothing in favourites.

            CMass
            Community Manager
            CMassCommunity Manager
            Community Manager
            January 3, 2024

            Did you clear your cache by any chance? If so, that might be why you're not seeing your image. Make sure you're also logged into the same browser and computer because favorites are browser dependent. Check out this article: https://adobe.ly/3tFb3qh

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