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Endless_Lemniskate
Participant
June 13, 2023

Not generating

  • June 13, 2023
  • 2 replies
  • 237 views

I get this error all the time last time:

"An unexpected error occurred and we failed to generate an image! Please try again."

    2 replies

    Tracy.H
    Community Manager
    Tracy.HCommunity Manager
    Community Manager
    June 19, 2023

    Please check that your account is registered in a region where Firefly is available. 

     

    J E L
    Community Expert
    J E LCommunity Expert
    Community Expert
    June 13, 2023

    Hi @Endless_Lemniskate, there are a few things you can try, including switching to another browser or trying an incognito browser (note with a private tab, you won't be able to save to favorites). Sometimes you need to log out, clear your cache, close your browser completely (not just the Firefly tab), and log back in again with your Adobe ID. Let us know how it goes!

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