P:can't download images on iphone 12 mini

[favoritefaller]

can't download images on iphone 12 mini, safari. first time after expanded/generated, we can download it but after second time, the buttom appears in outside of window screen above, so we can't tap download button, we can't. a few weeks ago, I've never met this stiation. thank you,

[Kartika Rawat]

Hi there!

Sorry about the trouble. We've shared the issue with the product team. They'll look into it.

Thanks for bringing this up. Let us know if you have any other questions. 

KR

[KILANY]

When I click the save button it pops up on the top of my screen and I can't see or click on any of the options on my iphone

Title edited by mod

[droopydog500]

Hello @KILANY,

Thank you for your message. I am sorry you are having this problem. 

When you click the download button, you are not seeing something like this?

 

If not, can you please show us a screen shot of what you are seeing?

Thanks,
    droopy

[KILANY]

Thank you for your response..

No, I don't

This is what it looks like before clicking on the share button

 
and this is after, it just gets dim and it looks like there is something appeared on the top but can't see what it says and can't even scroll up

 

[Kartika Rawat]

Hi KILANY!

Sorry about that. This issue is being shared with engineers. They'll look into it. 

Let us know if you have any questions.

Thanks,

KR

[sand_4098]

When no edits have taken place, the download button works fine. However, when any edit, such as Expand, Remove or Insert has occurred any number of times, the export options are glitched to the top of the screen. The only accessible option is to send the image to Adobe Express, in whice case, it actually doesn't work. I have observed the issue on all browsers (Chrome, Safari, Firefox, Opera) on mobile, Private Browsing or not (cleared cookies too).   Device: iPhone Xs, iOS 17.6.1.

[snjs_3323]

apple users can't get the download button on the top