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Unkle Hek
Participant
November 14, 2025

P: Cannot upload reference image [merged thread]

  • November 14, 2025
  • 83 replies
  • 4784 views

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

    Pinned Reply By Kartika Rawat
    Hi all!
    We appreciate you bringing this to our attention. The product team is requesting the following information to investigate the issue further:
    1. A reference image of the problem you are encountering.
    2. The browser and operating system you are currently using.
    3. A screen recording of the issue to assist them in reproducing it.

     

    Thanks, 

    Kartika

    83 replies

    Show previous replies
    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    November 15, 2025

    This problem is being investigated by Adobe.

     

    Some people have reported that it might be an extension blocking traffic to Adobe, such as an ad blocker. They were able to upload images when using private mode/incognito, using another browser, or turning off ad blockers on Adobe pages.

     

    You can try turning off ad blockers on Adobe Firefly. For example, if you use uBlock Origin, try turning it off on Firefly. Click the uBlock Origin icon in your menubar and turn it off:

    Or if you are using Ad Blocker:

     

    Thanks to @OdiugOdiug for reports on ad blockers.

     

    My best,

        droopy

    Adobe Community Expert (not an Adobe employee)
      H
      h�l�ne_io
      Participant
      November 15, 2025

      Il n'y a pas de message d'erreur. il ne se passe rien.

      OdiugOdiug
      OdiugOdiug
      Known Participant
      November 15, 2025

      Now i tested Brave Browser instead of Firefox and now it works as usually! 🙂

      So the Problem might be Firefox!

      focused_epicness157F
      focused_epicness157F
      Participant
      November 15, 2025

      I have the problem in both Firefox and Chrome.

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      November 15, 2025

      For everyone who reported this problem, do you still have the problem when using the Chrome browser?

       

      Thanks,

          droopy

      Adobe Community Expert (not an Adobe employee)
      anne_1608
      anne_1608
      Participating Frequently
      February 1, 2026

      Yes, I do. Has a solution been found? 

      OdiugOdiug
      OdiugOdiug
      Known Participant
      November 15, 2025
      I've discovered something interesting.
Firefly images generated and downloaded to the computer can be used as references, 
      but your own photos cannot. Apparently, Adobe is now looking at the EXIF ​​data and only allows AI references? 
      That would be really bad!
        OdiugOdiug
        OdiugOdiug
        Known Participant
        November 15, 2025

        Sorry i mean in the firefly menu not in the firefox menu! 🙂

        OdiugOdiug
        OdiugOdiug
        Known Participant
        November 15, 2025
        Hello Adobe Team, 
        there's no error message, information, or warning about this issue. 
        When you select the reference image you want to choose from your computer, 
        and depending on the size or upload speed, you have to wait a moment until the thumbnail appears in the Firefox menu.
         That's where it gets interesting, because no thumbnail of the reference image is displayed, or rather, one isn't used!
         The whole process essentially fails! It doesn't matter which browser or operating system you use, etc.
         It looks like there's an image sharing problem in your system, because an image from the cloud works fine, 
        unlike one from your computer. And as I said, it happens everywhere, even on my phone, etc. 
        It's not on our end!
        Thanks and regards Guido
        G
        gumbootnet
        Participating Frequently
        November 14, 2025

        I'm using Firefox.
        Working with the Nano Banana model.
        There is no error message when the upload fails. It just doesn't replace the previous image.
        It also doesn't work when I remove the previous image.
        When you drag an image onto the window you do get the green + symbol but nothing happens after that.
        I've tried various images and even images that worked hours earlier.
        I've been using the same browser with this platform for several months and not experienced this issue.
        I've just found that I am able to use Chrome but that doesn't explain why it suddenly stopped working in Firefox as so many others have reported.

        G
        gumbootnet
        Participating Frequently
        November 14, 2025

        There is no error message when the upload fails. It just doesn't replace the previous image. It also doesn't work when I remove the previous image. When you drag an image onto the window you do get the green + symbol but nothing happens after that.
        I've tried various images and even images that worked hours earlier.
        I've been using the same browser with this platform for several months and not experienced this issue.

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