P: Cannot upload reference image [merged thread]

[Unkle Hek]

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

[droopydog500]

Hello @Laura36714577eeot,

Thank you for your message. 

What video model did you select and what browser are you using?

Thanks,
    droopy

[droopydog500]

This problem is being investigated by Adobe.

UPDATE as of 2025-11-21:

Adobe has identified an interaction with Firefox which causes this problem. If you are experiencing this is Firefox, please use an alternative browser until this problem is resolved. If you are experiencing this problem with a browser other than Firefox, please indicate your OS, Browser and their version numbers. A screen recording demonstrating the problem would also be helpful.

My best,

    droopy

[Exciting_Dewdrop16B8]

I was having the same problem in Firefox. I would try to upload an image so I could edit it with a prompt, but nothing would happen; the image would not appear. I just logged into my Adobe account using Chrome, and the process worked great. The image from my computer that I wanted to edit showed up, and I was able to enter the prompt and edit it. Wish it worked in Firefox too, but at least I have a workaround.

[Stephane_Dufresne2815]

Impossible d'ouvrir une photo depuis mon ordinateur dans firefly seulement depuis mon espace adobe

[nickgripton]

Same thing happening here. On a PC > Open Firefox > go to Firefly > Try to upload a reference image from your computer > Nothing happens. No error. No loading. Nothing. Nothing at all. 

[John connor]

Just checking, is anyone still having problems uploading reference images in firefly, tried different browsers, logged out , logged in, used upload image from device and drag and drop, nothing has worked

[droopydog500]

Hello @John connor,

Yes, there is an ongoing problem with uploading images to Firefly. Adobe is working on the problem.

    droopy

[BtheCoach]

Nel generere immagini con i modelli Ai che hanno l'opzione "Argomento" come GPT Image e Nano Banana non si riesce a caricare l'immagine di riferimento nella sezione Argomento

[FernandoAndrade86]

estoy tratando de subir fotos en la seccion de referencia desde mi equipo pero no sube la foto que seleciono y busque en la nube pero ahi tampoco estan las fotos que subi de referencia. pueden ayudarme con eso por favor que necesito subir fotod de referencia desde mi equipo o como podria  ponerle en la nube para no estra subiendola  a cada rato..

gracias..

[dorothy30301893si31]

can't upload reference photo in nano Banana

[Oh.N8]

Hey @FernandoAndrade86 

On my side things are working.
A few things that I do. Choose the image from desktop or downloads. Move it over and hold it over the "Style Reference" for example. 
When I choose from the Adobe Cloud Storage, I have a few options to choose from. I choose an image and press "Add".

 

 
Cheers

Nate

[OdiugOdiug]

I encountered a different problem with Firefox a few weeks ago, 
and now I realize there might be a connection, as the problem, like the current one, doesn't occur in the Brave browser. 
The question is whether any Firefox add-ons might be causing these issues.
For some time now, I haven't been able to see my credits, and support was unable to help.
Now I see my account details displayed in the newly installed Brave browser.
Perhaps we should all remove add-ons from Firefox or reinstall it?
Regards

[OdiugOdiug]

I found the problem and we can fix it!!
I disabled all add-ons in Firefox and then re-enabled them one by one, restarting Firefox after each one.
It turns out that the uBlock Origin add-on is responsible.
 So you can either disable it completely, or you can add an exception rule, as you can see in my screenshot.
If you do it this way, you'll be able to upload your own photos again, 
and you'll also see your account information again without needing a different browser! :-)))
Regards

[OdiugOdiug]

Sorry, but this only seems to work if you start a new session,
 and not if you restore previous settings from the history. 
If you then want to replace a photo, you can't upload one again, not even if you change the model directly in a new session, 
and not even if you completely disable uBlock Origin. I only regained full access after opening a fresh Brave browser.
This is really strange!

[droopydog500]

Thanks @OdiugOdiug!. It is worth having others check if uBlock Origin is causing the problem for them by temporarily disabling it to test or turning it off for *.adobe.com.

    droopy

[droopydog500]

Hello @BtheCoach,

Thank you for your message. 

Are you saying you are having trouble loading in reference images from your computer? (uploading them)?

Thanks,
    droopy

[lionelm14349382]

Bonjour , depuis quelques jours je ne peux plus telecharger sur Firefly en image de reference ou en style que des images produites elle memes par firefly ?

[lionelm14349382]

Curieusement on peut contourner le bug en ouvrant une image produite par firefly et en collant par dessus l'image non firefly que l'on veut utiliser et en rengistrant le tout. C(est laborieux et bizarre !!!

[lionelm14349382]

Le probleme est avec Firefox, sur Edge ca fonctionne

[werner_5250]

Sehr geehrte Damen und Herren,

seit heute lassen sich einige Grafik Dateien nicht mehr zu Firefly hochladen, Es ist leider kein Grund ersichtlich, warum dieser Vorgang nicht funktioniert. Sollte das Problem weiterhin bestehen, sehe ich mich getzwungen, mein Abo zu Kündigen

mfg

Werner Paul Schill

[moloodsh]

I am trying to generate a video. Cant seem to upload first and last frame. tried firefly and other models without luck. I am using Firefox browser. Both files attached with this report.

[heikeb36655689]

Guten Tag, 

ich möchte aus einem Bild ein Video generieren lassen. Aber leider kann ich keine Bilder uploaden. Wenn ich ein Bild auswähle, wird es nicht angezeigt.

[Mieczysław]

Dzień dobry 

Występuje błąd przy generowaniu obrazu w momencie pobierania własnego pliku z urządzenia. Nie przesyła go.

Pozdrawiam 

Monika 

[FernandoAndrade86]

el problema es solo con firefox.. lo probe con Chrome.. y funciono bien.. creo que si deberian solucionar ese problema,.

[nickgripton]

and we shouldnt be having to turn off any extensions to upload an image.