Participant

P: Cannot upload reference image [merged thread]

Forum|Forum|3 months ago
November 14, 2025
69 replies
4134 views

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

Generate Image

Pinned Reply By Kartika Rawat

Hi all!

We appreciate you bringing this to our attention. The product team is requesting the following information to investigate the issue further:

A reference image of the problem you are encountering.
The browser and operating system you are currently using.
A screen recording of the issue to assist them in reproducing it.

Thanks,

Kartika

rachita william

Participant

error uploading image and taking very long time
on laptop image generation giving error and not uploading

Hajar Toutsi

Community Manager

Hi rachita william,

I’m sorry you’re running into these errors.

To help our product team dig into this and find a fix, could you share a few details with us:

An example image that triggers the error
The operating system and browser you’re working on
A short screen recording showing the issue

We’ve already escalated this issue, and having more information will make it easier for the team to reproduce the problem.

Thanks so much for your patience and for bringing this to our attention!

Hajar

O

Oh.N8

Hey @angelac77788380

We appreciate you bringing this to our attention. The product team is requesting the following information to investigate the issue further:

A reference image of the problem you are encountering.
The browser and operating system you are currently using.
A screen recording of the issue to assist them in reproducing it.

angelac77788380

Participant

unable to upload frames for video or to create an image
I just paid for more credits for nothing! I am unable to upload images, to the platform and the video editor is not working as well

B

Barbara295477824cjj

Participant

Can't upload an image as first frame for video generation but I am still paying full price, this is more than unfair

Hajar Toutsi

Community Manager

Hi Barbara295477824cjj,

I’m really sorry you’re dealing with this and I know how frustrating it is to pay full price and not be able to upload a first frame for your video.

To help our product team reproduce and fix the problem, could you please share these details:

A sample image that shows the error
The browser and operating system you’re using
A short screen recording of the issue

We’ve escalated your report already, once the team has those files, they’ll be able to investigate more effectively.

Thank you for your patience and for letting us know.

Hajar

angelac77788380

Participant

unable to upload frames for images
This is the reason I want a refund, I pay for the credits and when I atrmept to use them fire fly will not upload the pictures for images or videio at times. I have to complete my projects timely. Very annoying and not worth the money. And why can I not buy credits without a monthly fee.

Hajar Toutsi

Community Manager

Thanks angelac77788380 for reaching out.

I’m very sorry for the frustration this has caused. I completely understand how important it is to be able to upload frames and images reliably, especially when you’re working on projects with tight deadlines.

To help the product team investigate this issue further, they’ve asked if you could provide the following:

A reference image showing the problem you’re encountering.
The browser and operating system you’re currently using.
A screen recording of the issue, so they can attempt to reproduce it.

We’ve already escalated your case, and sharing these details will allow the team to look more closely into what’s happening. We truly appreciate your patience and feedback.

Hajar

magdalénas13478324

Participant

I've been unable to upload reference pictures in Adobe Firefly while generating or editing images for days now, it's extremely annoying as that is the principal use for me and I pay for Pro version.
When I choose to upload images from my computer (it is irrelevant if through dragging and dropping or from a folder), nothing happens.

Hajar Toutsi

Community Manager

Hi magdalénas13478324,

Thank you for bringing this to our attention.

The product team is requesting the following information to investigate the issue more:

The reference image you’re having an issue to upload.
The browser and operating system you are currently using.
A screen recording of the issue to assist them in reproducing it.

We appreciate your patience and help.

Hajar

magdalénas13478324

Participant

Any picture, I've tried all sorts of formats, but nothing uploads.
Chrome, macOS Tahoe
Attached.

RuelFlandesUTSYS

Participant

I have had consistent issues uploading photos into the firefly image generation tools.
I try to navigate file browser, and drag-and-drop, it will not load in my photo. I used to be able to do it all the time.

Hajar Toutsi

Community Manager

Hi RuelFlandesUTSYS,

Thanks for flagging,

The product team is still investigating this issue. Is it possible to tell us what browser and operating system are you currently using?

Appreciate your patience.

Hajar

A

AudaceCom

Participant

dans la fonctionnalité du texte à l'image les images chargées n'apparaisse pas et le bouton générer n'est pas accessible.
J’ai déjà utilisé les option une bonne centaine de foi,mais je suis completement bloqué.
J’ai mis à jour chrome, je suis bien connecté au compte adobe pro, j’ai redémarré, mais rien n’y fait les images ne se charge pas quand on les uplaod