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122

P: My mouse cursor is invisible in firefly

Community Beginner ,
Jun 30, 2023 Jun 30, 2023

Cannot use the generative fill because my mouse cursor does not appear.

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correct answers 2 Pinned Replies

Adobe Employee , Jul 10, 2023 Jul 10, 2023

If you are using a device with a touchscreen, this may be the problem. We are looking into this.

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Adobe Employee , Jul 12, 2023 Jul 12, 2023

Thank you all for flagging this. A fix is in the works and should be released soon.

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replies 130 Replies 130
130 Comments
New Here ,
Jun 30, 2023 Jun 30, 2023

I don't see the cursor

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New Here ,
Jun 30, 2023 Jun 30, 2023

the cursor doesn't appear while opening adobbe firefly on desktop version

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New Here ,
Jun 30, 2023 Jun 30, 2023

When I drag my mouse onto the image it dissapears

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Guest
Jun 30, 2023 Jun 30, 2023

Dear Adobe Support,

I am writing to report a bug that I encountered while using Adobe Firefly's generative option in the Chrome browser. Upon selecting the generative option, I noticed that the mouse cursor disappears within the editing area, making it difficult to see where I am selecting.

Steps to reproduce:

  1. Launch Adobe Firefly in the Chrome browser.
  2. Select the generative option from the menu.
  3. Observe that the mouse cursor becomes invisible within the editing area.

Expected behavior: The mouse cursor should be visible and clearly visible in the editing area when using the generative option.

Additional information:

  • Browser: Chrome 
  • Operating System: W11

Please let me know if you require any further information or if there are any known workarounds for this issue. I appreciate your attention to this matter and look forward to a resolution.

Thank you for your assistance.

Sincerely,

Mohammed

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New Here ,
Jun 30, 2023 Jun 30, 2023

can't see brush size anymore

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New Here ,
Jun 30, 2023 Jun 30, 2023

cursor not showing up in my browser using chrome and firefox, when i use tool brush remove and etc in canvas

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New Here ,
Jun 30, 2023 Jun 30, 2023

While using generative fill the cursor pointer does not show on image so we don't know on which area we are adding or subtracting, it makes it so much annoying

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New Here ,
Jul 01, 2023 Jul 01, 2023

Unable to see the cursor when moving on adding or subtracting the background

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New Here ,
Jul 01, 2023 Jul 01, 2023

cursor iconnot visible for adobe beta when pointing on the uploaded photo in firefly

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New Here ,
Jul 01, 2023 Jul 01, 2023

pointer not showing when it enters working area

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New Here ,
Jul 01, 2023 Jul 01, 2023

my cersor is not visible as i go in image

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New Here ,
Jul 01, 2023 Jul 01, 2023

there is no curson in genarative fill and no zooming option

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New Here ,
Jul 01, 2023 Jul 01, 2023

At times, when I upload an image into generative fill, the cursor to erase portions of the image cannot be seen, but works as I hunt around. Also, the controls on the left do not show the menu option to 'pan' to grab the imamge and move it around. If there is a pattern to this appeaaring and disappering I can;t find it. 

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New Here ,
Jul 01, 2023 Jul 01, 2023

My cursor is not showing in the Generative Fill window. Without showing the cursor it's really difficult to make a selection. How to fix it. 

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New Here ,
Jul 01, 2023 Jul 01, 2023

When I upload any image, My cursor gets invisible whenever I put on my uploaded image. Though the brush as well as the eraser works well but due to the invisibility of the cursor it's a difficult task to select the area of the image that we want to modify. So please look into this stuff.....

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New Here ,
Jul 01, 2023 Jul 01, 2023

WHEN I MOVE MY MOUSE OVER TO THE PHOTO I AM UNABLE TO SE MY MOUSE POINT ITS DIFFICULT TO USE PLEASE FIX THIS AS SOON AS POSSIBLE OVER ALL THE WEBSITE IS GREAT 

 

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New Here ,
Jul 01, 2023 Jul 01, 2023

Mouse disappear

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Guest
Jul 01, 2023 Jul 01, 2023

There is a persistent bug in Adobe Firefly's Generative Fill tool. Whenever I attempt to focus my cursor on the subject of a photo for generative filling, the cursor unexpectedly disappears. However, when I drag it out of the selected area, the cursor reappears. Despite the cursor disappearing, I can still perform actions such as adding and subtracting elements.

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New Here ,
Jul 02, 2023 Jul 02, 2023

Mouse cursor not visible on working space. fix this problem 

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New Here ,
Jul 02, 2023 Jul 02, 2023

not responding drag image cursor

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New Here ,
Jul 02, 2023 Jul 02, 2023

Oh no! It seems like your mouse cursor has gone missing while hovering over the image. Please check your settings and make sure everything is in order. We don't want you to miss out on any important details.

 

 

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New Here ,
Jul 02, 2023 Jul 02, 2023

does not show the cursor on the workspace

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New Here ,
Jul 02, 2023 Jul 02, 2023

Same issue

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New Here ,
Jul 02, 2023 Jul 02, 2023

same issue happening for me as well

 

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New Here ,
Jul 02, 2023 Jul 02, 2023

THE CURSOR SUDDENLY STOPPED SHOWING ON THE CANVAS AREA WHILE USING THE GENERATIVE FILL. I DON'T KNOW IF I DID SOMETHING WRONG. PLEASE HELP. AND THIS PROBLEM IS GOOGLE CHROME SPECIFIC. IT'S WORKING FINE IN MICROSOFT EDGE BROWSER. IS THERE ANY SHORTCUT KEY TO MAKE THE CURSOR VISIBLE/DISAPPEAR?

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