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122

P: My mouse cursor is invisible in firefly

Community Beginner ,
Jun 30, 2023 Jun 30, 2023

Cannot use the generative fill because my mouse cursor does not appear.

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correct answers 2 Pinned Replies

Adobe Employee , Jul 10, 2023 Jul 10, 2023

If you are using a device with a touchscreen, this may be the problem. We are looking into this.

Status Investigating
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Adobe Employee , Jul 12, 2023 Jul 12, 2023

Thank you all for flagging this. A fix is in the works and should be released soon.

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replies 130 Replies 130
130 Comments
New Here ,
Jul 07, 2023 Jul 07, 2023

Zoom out to 90% on your browser 

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Community Beginner ,
Jul 08, 2023 Jul 08, 2023

mouse cursor not showing and remover option is unavail

 

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Guest
Jul 08, 2023 Jul 08, 2023

Hello, When we are trying to generate new image after selecting it isn't Generating, and mouse cursor isn't visible in PC , this problem is on my almost every device, Pls look at it ASAP 

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New Here ,
Jul 09, 2023 Jul 09, 2023

I cannot see the brush cursor on the image so I cant edit in generative fill.

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New Here ,
Jul 10, 2023 Jul 10, 2023

i am trying to use autofill feature on adobe firefly but my curser is not showing while hovering on canvas, i have seen lots of questions related to this online but not found any solution

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New Here ,
Jul 10, 2023 Jul 10, 2023

work for one click only

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

Which module or App you are using when experiencing this? 

If using web modules, you can provide what browser are you using

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Community Expert ,
Jul 10, 2023 Jul 10, 2023

This is a blind shot but, are you maybe using panning? If so you would have to click to insert or remove.

If that is not a case, please provide the info of which browser are you using.

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New Here ,
Jul 10, 2023 Jul 10, 2023

mouse not appearing

 

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Explorer ,
Jul 10, 2023 Jul 10, 2023

Yes, the problem here too. Safari and Chrome

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Explorer ,
Jul 10, 2023 Jul 10, 2023

anak panah/pointer mouse tidak dapat terlihat pada saat tab dalam zoom 100% (chrome), tetapi saat dalam posisi zoom 90% dapat berjalan normal.
mungkin mengubah besar ukuran layar (dari 100% ke 90%) adalah solusi bagi yang tidak dapat melihat kursor/pointer mouse.
Terimakasih. (Indonesia)

arrows/mouse pointer cannot be seen when the tab is in 100% zoom (chrome), but when it is in 90% zoom position it can run normally.
maybe changing the screen size (from 100% to 90%) is a solution for those who can't see the mouse cursor/pointer.
Thanks. (English)

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New Here ,
Jul 10, 2023 Jul 10, 2023

When you move the mouse to the picture and the surounding area it disappears

 

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New Here ,
Jul 10, 2023 Jul 10, 2023
using google chrome updated version..
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New Here ,
Jul 10, 2023 Jul 10, 2023

When I try to use the brush tool, the crosshair dissappears. 

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

If you are using a device with a touchscreen, this may be the problem. We are looking into this.

Status Investigating
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New Here ,
Jul 11, 2023 Jul 11, 2023

Unable to find the cursor position on canvas. Hiding the default cursor and not loading your custom. please fix this. 

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New Here ,
Jul 11, 2023 Jul 11, 2023

When i try to paint on the image that i have uploaded on generative fill the bruss disappears due to which i can not see where i have to paint.

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New Here ,
Jul 11, 2023 Jul 11, 2023

 i am unable to use becuase mouse cursor is not visible and I am using windows 10 

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New Here ,
Jul 11, 2023 Jul 11, 2023

My mouse cursor vanishes when I place it over my uploaded image while using online generative fill. Although the other areas of the page, like the add/subtract/brush setting buttons, are clearly shown, I am unable to remove or edit certain parts of the image because of it.

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New Here ,
Jul 11, 2023 Jul 11, 2023

There seems to be a bug in the programme as it fails to display the cursor when attempting to edit image

 

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New Here ,
Jul 11, 2023 Jul 11, 2023

When I select any tool and want to use on the image the cursor disappears and able to navigate properly.

And when I select add or subtract the tool erases the image.

please fix and.

I am very happy to see this amazing product but if the are removed it will be awesome and no one can beat this.

regard

 

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New Here ,
Jul 11, 2023 Jul 11, 2023

Generative Fill: The cursor is not visible when trying to erase. I can't see where I'm erasing

 

The cursor is invisible when it floats over the image.  If i erase it will erase stuff but i cannot see where I'm about to erase.using crome 

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New Here ,
Jul 12, 2023 Jul 12, 2023

from yesterday I have the same problem I didn't see cursor and i use notebook with windows for that without touch screen. 

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New Here ,
Jul 12, 2023 Jul 12, 2023

Same issue still exists:
- Windows 10
- Google Chrome
- Not a touch screen

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New Here ,
Jul 12, 2023 Jul 12, 2023

Hi, thanks for your response. I am not sure what is meant by panning. I am using google chrome browser. I just cant see my mouse cursor while on the image area, I could see the cursor when I initially started using adobe firefly a few weeks ago but now it seems to have dissappeared.

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