Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
10

"Something went wrong, Please try again later" while generating images/videos (Ray3)

Community Beginner ,
Oct 02, 2025 Oct 02, 2025

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do?

version - firefly image 4.0

platform - tahoma 26.01

Bug Unresolved
670
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Pinned Replies

Adobe Employee , Oct 08, 2025 Oct 08, 2025

Hi all! Thanks for bringing this up. The product team has identified the race condition and is working on fixing it.

 

Thanks,

KR

Translate
Community Expert , Oct 13, 2025 Oct 13, 2025

Hello @RITVARitis,

Thank you for your message. I am sorry that you experienced this problem. Adobe has advised that they believe the cause of this has been identified and they are working to fix it.

My best,
    droopy

Translate
28 Comments
Adobe Employee ,
Oct 16, 2025 Oct 16, 2025

Hi @Talip Ayta�,

 

That's strange. Can you check on any other browser? This seems to be a syncing issue. Could you also check your internet connection.

 

Thanks,

^Sam
Translate
Report
Community Beginner ,
Oct 16, 2025 Oct 16, 2025

Hi, yes, this seems to be true. I did not try another browser, but I can download the video. So, thanks!

Translate
Report
Explorer ,
Oct 16, 2025 Oct 16, 2025
LATEST

It is still happening. i am referencing IMAGE generation. It is with EVERY SINGL ATTEMPT, not just after a while. The only way I can find to work around the MAJOR BUG is to go to my history, choose anything, then put in my new prompt and parameters. And then, after a few working generations it devolves into "something went wrong" with every attempt. My cache is cleared, I am using Google chrome on a Windows 10 computer. Kartika said they were aware of the problem and working on it over a week ago. Nothing has changed. Firefly is broken, (but still charging me).

Translate
Report