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"You don't have access to Firefly"

Community Beginner ,
Apr 24, 2024 Apr 24, 2024

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I have an institutional license. Firefly worked until a couple of weeks ago. Now I am getting the message in the browser: "You don't have access to Firefly"... then, when I click on the upper right corner of my browser, under my license, it is telling me that I have 968/1000 credits left. Contacted my system admin, but this is a bug probably on the Adobe side. (We tried to log out and in; cleared the browser cache; rebooted the system... same error). Not super cool when there is a subscription service for Creative Cloud, yet the app is not accessible.

Bug Unresolved
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Desktop

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correct answers 1 Correct answer

Community Expert , Apr 24, 2024 Apr 24, 2024

@Tibor36944453qu6z Depending on your contract, your access is managed by your admin via the Adobe Admin console. You should also have them check their firewall settings to make sure they've not inadvertently blocked access.
https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Expert ,
Apr 24, 2024 Apr 24, 2024

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@Tibor36944453qu6z Depending on your contract, your access is managed by your admin via the Adobe Admin console. You should also have them check their firewall settings to make sure they've not inadvertently blocked access.
https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Beginner ,
Apr 24, 2024 Apr 24, 2024

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Thanks! Will do.

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Community Beginner ,
Apr 24, 2024 Apr 24, 2024

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Kevin, FYI: it looks like access was blocked from my side. I am following up with our helpdesk, as I disagree with their two-words reasoning of "cybersecurity concerns" without getting a detailed justification. Fingers crossed about resolving it, and clearing this firewall issue. 

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