Received the "You're In" Email but having access issues

[Stephen Shankland]

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

[Stephen Shankland]

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

• You must have an Adobe ID associ

[Ybenax]

Hi. I have the same problem. Got my "You're in" email, but still don't have access to the beta. I made sure the address I received the email to is the same as the one I'm using to log in on-site. I cleared my cookies and tried with a second web browser — same results. May you give me a hand? Thanks in advance.

[Etual29529150e7mu]

Hi, I have the same problem, a couple days ago I had the access but today it doesn't work. Please check it, thx in advance

[Katie Sexton]

@Tracy.H I also have the same issue, I requested access, received the "you're in" email, but if I log in I'm not able to generate anything.

The page at https://firefly.adobe.com/generate/images shows a marketing video and a couple of "request access" buttons.

[Ethereal_Unicorn5C0D]

i'm having exactly the same trouble...

[David28368308lvdn]

I have the same issue. I'll try the form link

[tf99]

Hi. I have the same issue even after hard reset recommended on Discord. How it could be solved out?

[aaron282661869uie]

Hi can you help me get into beta? I have been an adobe member for 20 years!

[康29543183jnvi]

I have the same problem

[Andrew29543539ovig]

I have the same issue

[L. Lockett]

I received a welcome link to test the beta out but it doesn't work. It sends me back to register page of the site. Please help. 

[İSMAİL276598102v1o]

hello, I have requested access for Adobe firefly on April 3, but it has not been confirmed yet. I have a paid subscription for Adobe creative cloud. I want to use Adobe firefly. can you help me? Adobe ID mail: ismailkucuksari@kutahya.bel.tr

[İSMAİL276598102v1o]

hello, I have requested access for Adobe firefly on April 3, but it has not been confirmed yet. I have a paid subscription for Adobe creative cloud. I want to use Adobe firefly. can you help me? Adobe ID mail: ismailkucuksari@kutahya.bel.tr

[SimonMlr]

I received the "you're in" email, access the site, log in with the email I requested access through (and where I received the access email) but still just get the "request access" button on the Firefly site.

I've filled in the form linked to in this thread, including the version with the checkbox, but still am no further forward.

[SimonMlr]

@İSMAİL276598102v1o This isn't a thread to get access to Firefly sorry, so posting here won't get you access. This thread is a support thread for people who have been granted access but can't use the service.

[RaikoKitame]

Hello, 

Firstly :

I'm applying with an email that has an Adobe ID associated.

The email to which invite arrived is primary

I'm signing in with adobe account. 

Now the matter : 

I received the "you're in" mail march the 30th and I can't do enything on firefly...

May somebody help please ? 🙂

Thanks in advance

[konrad29563468xwym]

Got the same issue.Got the You're In E-Mail but no access.

[troyd78360569]

I received my "You're In, it's time to try Firefly" acceptance email a few weeks ago. When I clicked on the link and logged in to my Adobe account, I was directed to "Request Access" again. chatted online with an agent & had several phone coversations with another agent. Was asigned Case Number: ADB-28972230-N5Y2 and recived an email stating that they are going to close my case. This issue hasn't been resolved.

[daniel.schmidt]

I have the sam problem. I've giot Mail "Your'r in" but still have no access. I just see the request access button when I'm signed in. Clicking on Generate Button leds  me to the page with the video. Any advice?

[Darren29575767dlmt]

I am having the same problem, I have received my 'You're in' email however when I attempt to log in, my profile can not be found. If I try to register I'm told I already have a profile.

[Darren29575767dlmt]

I'm having the same issue.

[Morriz5EF4]

Hi Tracy, me also - been pacient the past 3 weeks - but still open the Link from invitation < when logged  to my account > and button on top-right says "request access". So I'm still in line to be cleared.  
'Best.

[Luca.p]

I also received the confirmation email but if I want to register then it doesn't work I tried everything but it doesn't want to work Please HELP ME

[davidr4695622]

Hello Tracy,

I have an account linked to Adobe for businesses. I received the "you are in" email, but I am still an unrecognized user on Adobe Firefly, where I am being asked to request an invitation. My email is the correct one for the Adobe account, and I have also filled out the form. Thank you in advance!

[Sean296033507w1k]

Yes, exactly this for me as well.  Got the "You're IN" email, but can't do anything other than watch that video.  

[johnp74396081]

Same as the others. I requested access using my work email, received the "you're in" email to my work address, but cannot access the beta. My adobe account is also linked with my work email address.