Received the "You're In" Email but having access issues

[Stephen Shankland]

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

[Stephen Shankland]

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

• You must have an Adobe ID associ

[Tomi24747423ghy7]

Same thing here. I have a University / company account, I don't know if this matters.

[PiedritaHG]

Any updates? Still not in... 😞

[jock8023]

I'm having the same issue.

[mbacknc1]

I received the email that I was in. Clicked on the link. Logged on with the email that is associated with my account and it still just sends me to the generic page that requests that I fill out the form for access.. can someone help me get access please?

[andr��e17455419]

I have the exactly Same Problem André Notting helps..

[Maor295654115t4y]

HI, I HAVE THE SAME PROBLAME. PLEASE HELP

[Max.psd]

Hi, I received the mail "you are in" a month ago but still having access issues, tried most of the solutions but nothing works..

[Alexandra25767191jdwv]

Hi there! I got my "You're In" letter a month ago and I started using Firely right away and everything was fine at first. For the last couple of weeks I was unable to access https://firefly.adobe.com/ , the landing page just doesn't load at all. All I see is a blank page. I tried logging out (I only got one Adobe ID) but it didn't help. What could be the problem? Thanks!

[Eddy27812137qlvx]

I pressed the Request Acces button, a couple of days later I received the You're In email, but I when I press Generate, I can only see the video and nothing else.

I am logged in with the right email, same as when I was logged in when I pressed Request Acces and same as I received the You're In email on. 😞

[Morgan298057846xe1]

I am having issues with access. I have received the "You're In" email however, when I log in, the Request Access button is still there. I have gone through the following basic troubleshooting steps

- Log out and Log back in

- Clear Browser Cache

- Changed Browser

- Disable AdBlocker

Plese Help

[markd40151656]

Can you please investigate my access. I had already completed the form for assitance over 30 days ago but not heard anything (other than a marketing email about it). Please help.

[markd40151656]

Troubleshooting done:

- Log out and Log back in

- Clear Browser Cache

- Changed Browser

- Used incognito

- Signing in my with primary ID

- No ad blocker or VPN

[Deepam29822242446z]

I've got adobe firefly access but after logging in still shows request access. Can someone please look into it? I've refreshed the browser many times. I was earlier using social sign in but on the advice of the discord representative of adobe change it to normal email but the same issue

[Nikkysic]

I am experiencing the same issues as the OP. Received the "You're In" email but clicking the links takes me to the page where I need to request beta access. I requested access again and the emails should match. Its a corporate account, not sure if that matters. 

[Irie23]

Same here, spent an hour by now to find the solution here and on the dicord forum. It is not a problem with my mailadress ...

I'd love to start experimenting ... 

[Amber Robertson]

Still an issue for me as well a week later.--
[image: Lightswitch Inc] <>

Amber Robertson | (pronouns – she/her/hers)

[SM13!]

I recieved the Firefly Beta "You're in!" email, but when I click the link I get the "request access" page- I've signed in with the correct email.

[SM13!]

Like all before, Got "You're in!"email, sent to request access page rather than actual Firefly generate page. I'm using the right email log in and all the suggestions listed here and on the Discord. Still get the "request access" page.
Any help would be hot! Good Luck everyone!

[defaultrvz0j1nmm9ew]

Good luck! Been waiting a couple weeks now. No resolution so far!

[Davaxyr]

I was granted access last month, I signed up two months ago, I didn't even notice the email at first, but I haven't had any problems with access and authorization, but I do have some questions. I only have access to three features, but I think I saw that the Inpaint feature was available, at least for some people. But when I access it via URL, it says I need to request access as if I weren't in the private beta. Is that maybe a bug and not supposed to be public yet or do I also have some problems like others?

[TierneyC]

I'm encountering this issue as well. Looking forward to trying things out. 

[Christina.L]

Same issue here - please can you help, I'm so excited to try it out but after receiving the email I still can't get in.

Thanks in advance!

[OlyTechyGuy]

Hi, I just received mine today and I'm getting the same error.. it just wants me to sign up again..  I filled out the form today. 

[Akif Quddus29633414jrxa]

Is this thread still alive? @Tracy.H 

[Jairo298582189r56]

Dear Tracy,

I am experiencing the same issue. I received the "You are in" email but cannot access Firefly. I have checked all my Adobe accounts, including the one I have subscribed to, for beta access.

I hope you can help me.

Best regards,

Jairo