Request for Detailed Review and Resolution – Unexpected Generative Credit Depletion
Hello,
I am contacting you to formally request a detailed review of my Adobe Firefly generative credit usage, as I believe there is a clear discrepancy between my actual usage and the credits deducted from my account.
According to my plan, I am allocated 2,000 generative credits per month. Last month, I generated approximately 900 images and did not experience any credit exhaustion. However, this month, despite generating fewer than 500 images, my credits were fully depleted unexpectedly.
I would like a clear and transparent explanation regarding:
- A detailed breakdown of my generative credit usage for the current billing cycle
- Whether any Firefly features I used consumed multiple credits per generation without explicit notice
- Whether there were any recent changes to credit consumption rates, AI models, or feature costs
- Whether there was any change to my subscription plan or credit allocation
If my credits were consumed incorrectly, disproportionately, or without clear disclosure, I respectfully request a correction, compensation, or credit adjustment.
Please note that I am not requesting a general explanation, but a specific review of my account’s usage history to understand exactly how 2,000 credits were depleted in such a short time with relatively low usage.
I appreciate your assistance and look forward to a clear resolution.
Best regards,
Bahar Talay
AdChoices